Patient Service Representative

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Patient Service Representative at Quincy Medical Group, you will play a critical role in supporting both the patient experience and the organization's revenue cycle operations. Serving as a primary point of contact for patients, providers, insurance companies, and internal departments, you will help patients navigate billing questions, insurance concerns, payment options, and account-related issues with professionalism and empathy.

This position is ideal for someone who enjoys problem-solving, communicating with a variety of people, and helping patients understand complex healthcare and financial information. In a typical month, the team supports hundreds of patient interactions through walk-in visits, phone calls, emails, voicemails, and outbound outreach while helping ensure claims are processed accurately and patient accounts are resolved efficiently.

Schedule

• Full-time position, Monday-Friday, 8:00 AM – 5:00 PM.
• Position based in Quincy, Illinois.
• No weekends, holidays, or overnight shifts.
• Professional office environment supporting patient care operations and clinic workflows.

Primary Responsibilities

• Serve as a primary point of contact for patients regarding billing, account balances, insurance coverage, and payment options.
• Answer incoming phone calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.
• Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.
• Establish payment plans and assist patients in understanding their financial responsibilities.
• Process payments and maintain accurate account documentation.
• Provide billing records, account information, and other requested documentation to patients and authorized parties.
• Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.
• Process VA authorizations and support other payer-specific requirements.
• Manage incoming correspondence, faxes, and account-related documentation.
• Assist with generating basic cost estimates and educating patients regarding anticipated financial obligations.
• Collaborate with internal departments, providers, insurance companies, and external organizations to resolve account issues and improve the patient experience.
• Maintain accurate documentation within billing systems and the electronic medical record.
• Support revenue cycle operations by helping ensure timely reimbursement, claim accuracy, and account resolution.
• Communicate complex financial and insurance-related information with professionalism, empathy, and confidentiality.
• Perform other duties as assigned to support patient account and revenue cycle operations.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service, administrative support, healthcare, call center, or office environments preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize work in a fast-paced environment.
• Basic computer proficiency and data entry skills required.
• Experience with electronic medical records or healthcare systems preferred.
• Commitment to providing exceptional service and support to patients and coworkers.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $16.12 - $24.18 per hour , with actual pay determined by factors such as skills, experience, education, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.