Client Care Coordinator - INTERNAL

Position Summary

The Client Care Specialist in Behavioral Health Care is responsible for providing direct support and coordination of care for clients receiving behavioral health services. This role involves assisting with intake, facilitating communication between clients, healthcare providers, and family members, and ensuring that clients have access to the necessary resources and support throughout their treatment. The Client Care Specialist will work closely with multidisciplinary teams to enhance the client experience and promote positive outcomes in a compassionate, empathetic, and professional manner.

Key Responsibilities

• QBHS will coordinate and work with licensed staff members to provide quality behavioral health services as needed. Services include, but are not limited to, interacting with clients and their families to keep track of their progress and to ensure satisfaction, record case information, accurately complete all necessary forms and paperwork while adhering to agency standards, assess and address motivational and psychosocial issues, facilitate multiple care aspects including case coordination and information sharing, create service plans, and assist in case closures.
• Assist clients with the completion of necessary forms and documentation required for care and insurance. Ensure that informed consent for treatment, including therapy and medication, is obtained and properly documented.
• Assist with the coordination of medical consent forms for individuals unable to provide consent independently.
• Assist with integrating new staff in the assigned facility.

Education

• HS Diploma or equivalent.

Skills & Abilities

• Strong communication and interpersonal skills, with the ability to build rapport with clients and multidisciplinary teams.
• Ability to maintain a non-judgmental, empathetic, and supportive demeanor in a variety of challenging situations.
• Strong organizational skills and attention to detail in documentation and care coordination.
• Knowledge of behavioral health conditions, treatment options, and community resources.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in an office or clinical setting with clients who may be in crisis or emotional distress.

Additional Information

• Work Schedule: May require flexibility for evening or weekend shifts depending on client needs.
• Travel: 50% travel for site visits, off-site meetings, client visits, or community outreach may be required.

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