Administrative Assistant

Looking for more than just another administrative job? At QLI, you can be the welcoming face, helpful voice, and behind-the-scenes support that keeps a great team moving. You’ll be part of a team where your contributions matter, your ideas are valued, and the work you do every day supports a life-changing mission. If you are organized, people-focused, and thrive in a fast-moving environment where no two days look exactly the same, QLI may be exactly where you belong.

QLI is a national leader in providing a comprehensive approach to rehabilitation for individuals recovering from spinal cord and traumatic brain injuries. We are a passionate, mission-focused team committed to delivering life-changing rehabilitation and care. It is not about titles at QLI - we value our people, our creativity, our results, and our mission.

To meet some of your future teammates, visit: https://youtu.be/PJFINMhYsVU?si=B_Su_IlWyKujdYrF

Role Snapshot

As an Administrative Assistant , you will often be one of the first faces people see and voices they hear at QLI. You’ll help create a warm, professional, and welcoming experience for clients, families, visitors, vendors, and community partners while also providing important administrative support to Team QLI.

This is a role for someone who genuinely enjoys people, takes pride in providing exceptional customer service, and can confidently balance a busy front desk with a variety of administrative responsibilities. You’ll answer phones, welcome and check in visitors, work with vendors, coordinate day-to-day details, and jump in wherever your skills can help the team.

Key Responsibilities

• Welcome visitors, families, vendors, and community partners to QLI and provide a positive first impression.
• Manage visitor check-in processes and help guests navigate the QLI campus.
• Answer and route incoming phone calls, respond to general questions, and connect callers with the appropriate team member.
• Provide exceptional customer service in person, over the phone, and through email communication.
• Communicate and coordinate with vendors, including deliveries, service visits, scheduling, and general inquiries.
• Provide day-to-day administrative and organizational support to QLI team members and departments.
• Coordinate schedules, meetings, appointments, room reservations, and other logistics as needed.
• Prepare correspondence, documents, reports, presentations, and other materials.
• Assist with mail, deliveries, office supplies, and other front office needs.
• Maintain organized files, records, and administrative systems.
• Assist with special projects, events, and organizational initiatives.
• Anticipate needs, problem-solve, and jump in to support Team QLI wherever needed.

Skills and Mindsets That Will Help Ensure Success

• A people person who enjoys welcoming and helping others.
• Exceptional customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to confidently and professionally answer phones and interact with a wide variety of people.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities and interruptions while maintaining a positive attitude.
• Comfortable working in a fast-paced, highly collaborative environment.
• Strong problem-solving skills and willingness to take initiative.
• Professional, dependable, approachable, and welcoming.
• Ability to maintain confidentiality and use good judgment.
• A team-first mindset and willingness to help outside of traditional job responsibilities.
• Genuine desire to contribute to QLI’s Mission and the people we serve.
• As a CNA or dining assistant, work universally when needed to propel our mission forward.

Required Qualifications

• Experience with Microsoft Office and general office technology.
• Customer service, administrative, receptionist, office, or hospitality experience.
• Ability to learn new systems and processes quickly.
• Certified Nursing Assistant (C.N.A.) or dining assistant in the State of Nebraska (required). QLI will provide paid training for the right candidate if not certified.
• Must have a valid driver's license

Position Details

Employment Status: Full time

Schedule: This role is Monday–Friday 9am-5pm, 40 hours a week, with occasional weekends and holidays due to organizational needs as a 24/7 healthcare facility. For example, one winter holiday and one summer holiday shift is required for this team. Specific schedule to be discussed during the interview process.

Physical Requirements

• Ability to sit for extended periods of time with proper posture to avoid discomfort.
• Good hand-eye coordination and fine motor skills to accurately maneuver a computer and processes.
• Ability to travel short distances to access office equipment or interact with other team members, clients, or family members.
• Ability to lift up to 30 pounds from floor up to shoulder height and 50 pounds from floor up to waist height.
• Ability to push and pull at least 60 pounds on level surfaces.
• Ability to squat or kneel to complete tasks at floor-level with good body mechanics.
• Ability to stand or move around for extended periods of time.
• Ability to complete basic household management tasks including, but not limited to, household cleaning and food preparation.
• Ability to don and doff Personal Protective Equipment (PPE) according to established protocols and potentially for extended periods of time. This includes, but is not limited to, using proper hygiene techniques and the use of gloves, gowns, masks, and eye protection.

Supervisory Responsibilities

• None

Excellent Benefits and Advantages

• One of the best health, dental, & vision insurance plans in Omaha?
• HSA or FSA and dependent care?
• Free on-site wellness center?
• 401(k) with generous employer contribution?
• Merit-based pay?
• Vacation/Sick/Holiday pay?
• Reimbursement for maintaining required role licensure including CEUs?
• Tuition reimbursement?
• Casual dress?
• Free meals while on shift?

Join Team QLI Today: https://qliomaha.com/careers/

A drug screen and criminal background check are?required. Must not have any condition or limitation that could pose a direct threat to self or others unless such threat can be eliminated by?a reasonable?accommodation. Must be able to pass a fitness assessment?designated?for this job title and perform all physical activities related to the position. Regular attendance in your assigned role is an essential job function.?

QLI is an equal opportunity employer and makes all employment decisions to all qualified individuals regardless of race, color, religion, sex, age, marital status, political affiliation, national origin, physical or mental handicap, gender identification, citizenship status, or being pregnant, having recently given birth or having related medical conditions, or any other protected class.