Patient Access Representative

Position Summary

The Patient Access Representative (PAR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PAR acts as a liaison to the patient. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records.

Schedule

Working 32 - 40 hours per week, within Monday - Friday, 8am - 5pm

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Access Representative include, but are not limited to:

Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments

Acquiring and verifying patient identity, financial, demographic and insurance information.

Directing patient to review NPPR/ HIPAA information.

Obtaining patient/responsible party signatures.

Acting as a resource for care center visitors and physicians.

Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner

Maintaining patient privacy per HIPAA regulations.

Collecting, entering, and updating all patient information; prepare patients medical records

Obtaining all pertinent patient information from the referring physician’s office, if applicable

Communicating effectively and professionally with patients, visitors, physicians, and practices

Demonstrating an understanding of medical terminology

Completing duties and assist others as directed

Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

Education/Experience

High School diploma required

Clerical experience, preferably in a healthcare environment

Knowledge, Skills and Abilities

Knowledge of medical terminology

Attention to detail and accuracy

Superior customer service skills

Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.

Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)

Using time efficiently, with meticulous attention to detail, accuracy and completion

Ability to manage multiple factors for the best result.

Resourcefulness in addressing first level problems and tenacity to see things through to solution

Ability to remove oneself personally from given situations, remaining objective

Able to adapt to change, delays or unexpected events while maintaining a positive mindset

Clear oral and written communication

Ability to provide feedback to improve performance

Ability to prepare records in accordance with detailed instructions

Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.