Medical Assistant (MA)

Position Summary

The medical assistant acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA other compliance and regulatory guidelines.

Key Duties and Responsibilities

The key duties and responsibilities of the Medical Assistant include, but are not limited to:

Assist in providing direct patient care for office visit patients may involve:

Arranging the exam room instruments and equipment and maintaining supplies

The disposal of contaminated supplies and sterilizing medical instruments

Positioning patients for exams and procedures

Collecting and preparing laboratory specimens

Obtaining vitals, patient history and chief complaints

Other patient care related duties as necessary

Assist provider within clinic procedures may involve

Preparing patient exam, dressing and/or procedural areas by using vigorous aseptic technique.

Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold procedural or imaging areas immobile, or positioning patients on tables

Handing provider instruments while standing for long periods of time

Report test results to patients as indicated by physician in a timely manner

Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented

Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required.

Documents all encounters.

Maintain patient documentation for visit and communications in person or over the phone

Coordinate care and diagnostic testing at other facilities as indicated by physician

Assist provider in e-scribing, maintaining medication list

Assist provider in maintaining communication with referring doctors

Maintain equipment and ensure supplies are stocked and in place

Follow all other daily team duties and special tasks as assigned

Education/Experience

High school graduate or equivalent

Graduate of an accredited Medical Assistant Program preferred, but not required. Will provide training

Current Washington State Medical Assistant Certification preferred, but not required (see above)

1-2 years’ experience in a medical office preferred

Knowledge, Skills and Abilities

Basic knowledge of medical terminology and medications

Familiarity with or working knowledge of Electronic Medical Records a plus

Basic computer knowledge and skills, including data entry

Superior customer service skills

Impeccable integrity

Great interpersonal skills, demonstrating patience, compassion, empathy and the ability to work well with all types of people

Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)

Use time efficiently, with attention to quality, detail, accuracy and completion

Consistency, timeliness and dependability

Effective team membership, supporting and working with others to achieve common goals

Ability to adapt to continuous change/flexibility

Demonstrated ability to continuously learn

Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision

Clear oral and written communication skills

Demonstrated aptitude to organize and prioritize work

Critical thinking and problem-solving skills

Skilled in coping with fast paced often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner

Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.