Pharmacy Support Worker - 340B

About Company

The Pharmacy Support Worker - 340B is responsible for providing accurate and effective English/Spanish interpretation services for PHC patients, clients, their families, and health center staff, assisting with emphasis on supporting the 340B Drug Pricing Program. The Pharmacy Support Worker supports patient financial assistance, enrollment, manufacturer claims reporting, and monitors program savings. Patients and clients to appropriate health center staff, advocating for patients to identify and provide access to PHC and community resources. Provides excellent customer service, answering the pharmacy phone and greeting patients at the pharmacy windows, including performing check-out duties. Demonstrates PHC’s iCare values in daily work.

This position typically works at PHC's main Pharmacy in Des Moines. This position is typically scheduled to work 40 hours per week: Monday - Friday, 8:30am - 5pm.

What You Will Do

• Assist patients with available financial assistance.
• Collect and submit 340B claim data as required by manufacturers. Remain current on manufacturer-specific 340B claim requirements to ensure timely and accurate submission in order to capture 340B savings.
• Track 340B claim submissions, rejected claims, and outstanding requirements. Resolve discrepancies and coordinate timely corrections or resubmissions.
• Provides accurate and effective interpretation, including any necessary paperwork, medication information and education, as well as other interactions for non-English speaking patients, families and health center staff. Interactions may occur in person and/or on the telephone.
• Collaborate, as needed, with the Director of Pharmacy and the Compliance & Risk Director, on 340B program compliance.
• Translates written documents, correspondence, and brochures used by patients and families as appropriate.
• Informs and provides consultation to health center staff regarding cultural or ethnic issues.
• Refers patient concerns/issues to appropriate staff, advocating for patients to identify and access resources available through medical, dental, insurance and other daily living resources.
• Answers phones and looks up patient prescription information in the pharmacy computer system.
• Conducts cash register and credit card machine check out duties and signs out all prescriptions through the pharmacy computer system, adhering to all rules and regulations.
• Works with pharmacy staff on ordering over-the-counter products and office supplies.

Qualifications You Need

Required

• High school diploma or equivalent.
• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.
• Must be obtained within 30 days of employment:
• Pharmacy Support Person Registration with the Iowa Board of Pharmacy.
• Must be obtained within 90 days of employment:
• Basic Life Support for Healthcare Providers.
• Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.

Preferred

• Experience as an interpreter or translator in a healthcare setting or in a community health center.
• Experience in customer service, including receiving payments, making change, and issuing receipts.
• Working knowledge of medical or dental terminology.
• Medical interpretation training or certification or degree in designated language.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $17.00 - $21.25 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• Eight paid holidays
• License/certification fee reimbursement*
• Paid time off for continuing education & continuing education reimbursement*
• Tuition reimbursement program
• 401k with company match
• Medical, dental, vision
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

*Applies to positions requiring clinical licensure or certification.

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