Medical Case Manager I

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Medical Case Manager with The Project at PHC, you will be responsible for assisting clients who are living with HIV. The Medical Case Manager I does this through ongoing needs assessment, planning, coordination and linkage, and advocacy with community partners, this position collaborates closely with client’s medical providers. The Medical Case Manager I provides services according to grant guidelines. Contact may occur in non-traditional settings.

What You'll Do

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
• Assesses clients’ need for financial and medical benefits and assists clients in establishing and maintaining eligibility for benefits. Educates clients regarding benefit entitlements
• Collaborates with medical professionals to support the health plan for the client, including discussion of sexual health, medication adherence, and harm reduction.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies that may include healthcare, housing, food security, education and employment, including emergency and crisis services.
• Conducts and participates in case consultations for clients who have fallen out of care, and takes concrete steps to re-engage them in care to promote individual and public health.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources

Required Qualifications

• Bachelor’s degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience.
• Two years of work or volunteer experience in human services related activities. (Will consider experience acquired while obtaining the degree.)
• Licenses & Certifications: Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health; Active Chauffeur's license from Iowa Department of Transportation if transporting clients. Both must be obtained within the introductory period if not current.

Required Skills

• Excellent customer service skills.
• Effective written and verbal communication skills.
• Team oriented.
• Proficiency using Microsoft Office applications including Excel and other database applications.
• Excellent interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Detail oriented with a high degree of accuracy.
• Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
• Problem solving skills.
• Organization and prioritization skills.

Preferred Qualification and Skills

• Work experience with vulnerable populations, including people experiencing homelessness.
• Demonstrated competency using electronic data management systems as applicable to the department.
• Working knowledge of community resources related to homelessness or HIV/AIDS in Des Moines.
• Knowledge of program terminology.
• Knowledge of and experience using Motivational Interviewing techniques.
• Demonstrate language proficiency in Spanish.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for a Medical Case Manager I is typically $18.65 - 23.32. Highly experienced candidates may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• Eight paid holidays
• License/certification fee reimbursement*
• Paid time off for continuing education*
• Tuition reimbursement program
• 401k with company match
• Medical, dental, & vision coverage
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

*Applies to individuals with certification.

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