Medical Receptionist Float

Coastal Kids is a leading pediatric medical group in Southern California. We are growing and seeking dedicated and skilled Medical Assistants to join our team throughout Orange County. The ideal candidate will play a vital role in providing back office support and assisting our wonderful clinicians in delivering high-quality patient care.

Searching for a superior Medical Receptionist Float with a passion for pediatric care!!!

Schedule: Monday-Friday 8:00am-5:45pm

Rotational Saturdays 8:00am-12:00pm

Locations: This is a FO Float position, locations staff member will travel to-Coastal Kids- Fountain ValleyCoastal Kids- Huntington BeachCoastal Kids- Newport BeachCoastal Kids- Irvine BoothCoastal Kids- Irvine SpectrumCoastal Kids- Laguna HillsCoastal Kids- Laguna Niguel

PRIMARY FUNCTION

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.

Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.

Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.

Post-patient charges and payments. Complete charge and payment reconciliation.

Scan and upload documents through the Document Management system.

Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.

Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

Upon hire, and for the duration of the employment period, a driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to learn & practice Pediatric Associate procedures, policies, and protocols.

Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.

Ability to read, comprehend, follow oral and written instructions.

Knowledge of computer and medical terminology desired.

Interact effectively, support staff & maintain a professional working relationship.

Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.

Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.

Use good judgment & maintain patient confidentiality.

Must be able to file alpha and numerically.

Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

Patient-facing

May rotate working in the office and remote/telework.

Indoor Work

15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.

Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.

Operating Computer

Reach Outward

Manual Dexterity

Reach Above Shoulder

Lift/Carry 10 lbs. or less.

Standing

Sitting

OTHER PHYSICAL REQUIREMENTS

Vision

Sense of sound

Sense of touch

Sense of Smell

Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The expected base hourly range for this position, located in Laguna Hills, CA, is $25.00 to $31.52. It is not typical for offers to be made at or near the top of the range. Pediatric Associates offers are based on several factors, including, but not limited to, the candidate’s education, work experience, and certifications, all of which are dependent on the requirements of the specific role. In addition to base salary, the Pediatrics Associates Family of Companies and its affiliates offer a comprehensive benefits package, potential incentive and recognition programs, and retirement planning (all benefits are subject to eligibility requirements based on position and division).

The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.