Parkside OB-GYN - Live Answer Team Lead
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About the job
Division: Parkside OB-GYN
Weekly Hours: Full Time, 40 hrs/week
Supervision Received: Reports to Coordinator, Patient Access
Position Overview
Organizes the administrative operations and customer service experience for the Live Answer Team, in partnership with the Coordinator, Patient Access. Responsible for day-to-day operations including promotion of teamwork among all Live Answer team members, adherence to applicable policies and procedures and delivery of the overall patient experience. Also required to work as a Communications Representative (amount of phone hours will vary based on need).
Responsibilities
Provides over the top customer service to incoming callers
Provides the direct day-to-day oversight and direction of the Live Answer Team with help of Coordinator, Live Answer. Develops team members’ work schedules, and educates team on all practice policies and procedures, etc.
Assists team with daily and weekly prioritization of team tasks and projects by encouraging team productivity during down time, daily monitoring of call volume and hold times in queues
Communicates operational issues and ideas with the Coordinator, Live Answer
Available to team members regarding general questions and training needs
Reviews timesheets for team members and prepares them for approval
Promotes an authentic, transparent work environment within the Live Answer Team
Serves as on-site point person, communicating with team on behalf of Coordinator, Live Answer as designated
Ownership of various additional tasks and projects as assigned through Tribe513 Communications
Required Education & Certifications:
Outstanding Customer Service
Minimum of 1 year experience working in a physician office setting and/or call center OR other customer advocate field
Physical Requirements
Ability to sit at a computer terminal for long periods of time.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
Ability to travel up to 10% of the time.
Ability to lift up to 20 pounds.
Tribe513 is an Equal Opportunity Employer
From Parkside Medical Group's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Parkside Medical Group
Parkside Medical Group hires medical assistants, physicians and front-office staff in Greenville, Greer and other towns in South Carolina.
Hires in South CarolinaPay on its listings: 0% of its open jobs state an hourly rate
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