Front Desk

FRONT DESK POSITION OVERVIEW

A Front desk Representative is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.

FRONT DESK ESSENTIAL FUNCTIONS

• Recognize, greet and register patients in a polite, prompt and helpful manner
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed
• Collect co-pays, deductibles, co-insurances and account balances. Post payments and process credit cards
• Obtain and process patient referrals/authorizations for treatment and consultation
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Confirm next day appointments
• Prepare all necessary documents for next day appointments
• Schedule and reschedule appointments accurately and efficiently
• Pull and process medical records release requests
• Explain office policies to patients as needed

SALARY & BENEFITS

$17.00-$20.00 Per hour

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Annual stipend for continuing education in certain positions
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

Requirements

FRONT DESK REQUIRED QUALIFICATIONS AND SKILLS

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

FRONT DESK WORKING CONDITIONS

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job