Patient Service Representative - Urgent Care

KICK for the G OA L

OrthoArkansas' core values

K INDNESS

People are happier after interactions with you because you are kind and pleasant.

I NTEGRITY

Always doing the right thing, especially when no one is looking.

C ONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

K NOWLEDGE

Be a lifelong learner.

Position Overview

As a Patient Services Representative (PSR) at OrthoArkansas, you'll be the first point of contact for our patients, playing a vital role in ensuring their experience is welcoming, efficient, and positive. Your responsibilities include greeting patients, managing check-ins and check-outs, handling insurance information, processing referrals, and collecting copays. You’ll also assist with scheduling and work closely with clinical staff to ensure a smooth and seamless patient flow throughout the clinic.

Key Responsibilities

• Patient Interaction
• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.
• Administrative Duties
• Verify that referrals are on file when required, ensuring compliance with clinic procedures.
• Build and manage insurance packages with accuracy, ensuring all patient information is up to date.
• Collect, organize, and process charge tickets for each clinic, ensuring proper documentation.
• Balance TOS money at the end of each day and submit it according to clinic protocols.
• Record Management
• Provide patients with the necessary paperwork and assist them with completion as needed.
• Add or update patient demographic information in the system to maintain accurate records.
• Make Health Note calls for the next day and assist patients with completing the Health Note questionnaire.
• Scheduling and Coordination
• Assist Clinic Assistants with scheduling return visits and rescheduling clinics as needed.
• Communicate effectively with clinical staff regarding patient status, including late arrivals and any issues that may delay appointments.
• Patient Financial Assistance
• Contact Financial Counselors for patients who are unable to pay their balances, providing them with necessary support.
• Offer information and guidance to patients regarding financial options and assistance.
• General Responsibilities
• Maintain effective communication with clinical staff to ensure smooth operations and a positive patient experience.
• Perform any other related duties as required or assigned to support the clinic's overall functioning.

Qualifications

Education and Experience

• Equivalent to a high school diploma or GED, with an emphasis on office skills or related areas.
• 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Mental alertness and adaptability to office routines and medical office environments.
• Previous experience in an clinical setting is preferred.

Software Skills

• Basic proficiency in 10-Key, word processing, and typing.

Key Attributes

• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently and effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Professionalism in interactions with patients and staff, maintaining a positive and supportive clinic atmosphere.

Additional Details

• Performance Expectations: Deliver excellent customer service, providing patients with a smooth, efficient, and positive experience from check-in to check-out.
• Professional Development: Opportunities for ongoing training to enhance administrative and customer service skills.

Join OrthoArkansas as a Patient Services Representative and be a crucial part of ensuring a seamless and welcoming experience for every patient. This role is key to maintaining the efficiency and positivity of our clinic operations, offering the opportunity to make a meaningful impact each day.

The schedule for this position is:

Wednesday: 8:00 AM – 8:00 PM

Thursday: 8:00 AM – 8:00 PM

Friday: 8:00 AM – 8:00 PM

Saturday: 7:30 AM – 12:00 PM