Patient Access Associate - Full Time, Evenings

NYU Langone Hospital - Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center - an advanced heart disease diagnostic and treatment facility - as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital - Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital - Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.

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Position Summary

We have an exciting opportunity to join our team as a Patient Access Associate - Full Time, Evenings - Patient Access Suffolk - 2:00pm - 10:00pm Wednesday - Sunday.

In this role, the successful candidate The associate interviews the patient to obtain necessary identification information and prepares the required forms to obtain treatment, billing or record release authorization. The associate applies ID bands to patients when necessary following the two-identifier rule. They have contact with insurance companies for notification or other information. They educate patients about Advance Directives and Charity Care when necessary and performs other clerical duties where needed. The associate represents the Emergency Department, Pre Surgical Testing, Admitting, and other ancillary areas serving as a liaison between patients and staff, by entering arriving patients into the computer system to allow for patient processing and throughput. In addition, the Patient Access Associates assist departments with projects and various duties deemed by the Management staff

Job Responsibilities

• Asks appropriate questions to obtain correct identification information.
• Obtains the correct Demographic, Guarantor, Next of Kin, and Emergency Contact information
• Obtains current insurance coverage, and identification
• Able to ascertain the correct Coordination of Benefits (COB) and enter the necessary information to ensure payment.
• All documents must be scanned into the Electronic Document Imaging.
• Ask appropriate questions to complete Medicare Secondary Payer Questionnaire when necessary and enter the necessary data, especially the patient Medicare number for payment.
• Interprets Payor Websites
• Patients and families are given explanation of hospital and Regulatory forms before signing.
• Patient Forms are signed, witnessed, dated, and timed as appropriate for the registration type.
• When the Associate is unable to obtain signatures, necessary documentation of explanation is needed as to why signature could not be obtained. All documentation needs to be signed and dated.
• Documentations of all follow up are needed
• Distributes registration forms to locations within ED, Peri-op, and Inpatient units.
• Attaches I.D. band to patient wrist in accordance with Medical Center policy and procedures. (Two identifiers are verified before affixing band
• All patients are offered a copy of the Patient Bill of Rights and the Addendum of the Patient Rights
• Advance Directives are reviewed at the time of registration. When there is an Advance Directive and it is not present at the time of treatment; the Associate knows how to do follow up to obtain the Advance Directive.
• Documentation is made when education is unable to be given due to patient condition or situation. Follow ups are done until signatures are obtained.
• Charts are in order with all forms ready for the next day.
• Collects copayments, deductibles and all hospital payments.
• Enter all payments into the EHR using the appropriate account number for each payment.
• Issues receipts for payments. All credit card receipts must have signature of the card holder.
• Daily receipts are balanced and all transactions are closed out by the end of the shift.
• All close out transactions should be printed with payment.
• All Transaction are to be completed daily by the end of the shift and ready for courier pick up.
• Consistently answers telephones in a professional and confidential manner by giving a greeting, department name and their name. Takes messages clearly and relays to proper persons.
• Working with clinical staff to facilitate patients care and payment
• Attends and participates in at least 75% of departmental staff meetings annually.
• Demonstrates knowledge of Department yearly Performance Improvement projects.
• Demonstrates team work ethic, assists coworkers to get the job done.
• Flexible to work additional shifts to assist the team.
• Willing to work in all areas of Patient Access
• Demonstrates knowledge of Patient Access Emergency Management process, location of disaster box in ER Registration and what to do without being prompted.
• Performance results in excellent customer service skills by welcoming patients and families into the facility and directing them to the appropriate locations and providing Customer Service throughout their stay.
• Demonstrates knowledge of the EHR System
• Demonstrates knowledge of downtime procedure in Patient Access areas. Including but not limited to the Emergency Department. All staff need to be educated on putting patients back into the system.
• Has neat and appropriate attire follows departmental dress policy, badge is displayed appropriately.
• Has a positive attitude and respectful to all coworkers, management and ancillary staff

Minimum Qualifications

To qualify you must have a High school diploma or equivalency.

Understanding of Medical Terminology.

Prior customer service experience.

Ability to learn quickly as technology and insurance requirements change.

Basic computer and keyboarding skills.

Ability to walk and stand in fast paced environment with frequent interruptions.

NYU Langone Hospital - Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital - Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal .

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,042.50 - $49,042.50 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.