Emergency Medical Services Communications Coordinator

Job Description

Answers requests for emergency medical service and enters them into the system using the appropriate protocol system. Dispatches calls and coordinates with the appropriate resources as dictated by guidelines.

Job Responsibility

Answer requests for emergency medical service utilizing provided Medical Priority Dispatch System (MPDS) cards / ProQA for proper prioritization and pre-arrival instructions; adheres to guidelines.

Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.

Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.

Responds to and coordinates with posted units following the Deployment Monitor in an expedient manner.

Follows dispatch orders adhering to approved policies and procedures.

Maintains accurate records for ambulances.

Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.

Handles and coordinates scheduled transports in a timely manner.

Clarifies policies or procedures, and any other matters that may occur, as appropriate.

Participates in all required safety and back-up drills.

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

High School Diploma or equivalent required.

1-3 years of technical experience, required.

Valid New York State Department of Health Emergency Medical Technician certification, required.

AHA Healthcare Provider CPR certification, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).