Receptionist and Scheduler

Position Title: Receptionist and Scheduler

Facility: The Ness Center

Status: Full Time, Non-Exempt/Hourly

Schedule: Mon-Friday, 8:00am to 4:30pm

POSITION SUMMARY

The Receptionist is the welcoming face and voice of The Ness Center, serving as the first point of contact for clients, families, community partners, and visitors. This position helps create a positive, supportive experience while providing front desk, appointment scheduling, and administrative support across the organization's programs.

We are looking for someone who is personable, patient, dependable, and genuinely passionate about helping others. A warm greeting, a friendly voice, and a willingness to help can make a meaningful difference, especially for someone reaching out during a difficult time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome visitors and respond to incoming calls in a friendly, professional, and compassionate manner.
• Answer, screen, and direct calls and inquiries to the appropriate staff or programs.
• Schedule, coordinate, and confirm appointments across The Ness Center's programs.
• Provide general information about programs and services.
• Assist with data entry, document preparation, filing, correspondence, and other administrative tasks.
• Support organizational projects, meetings, community outreach, and special events.
• Maintain an organized, professional, and welcoming reception area.
• Protect confidential information and communicate effectively with individuals from diverse backgrounds.
• Collaborate with program staff and leadership to support daily operations.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent required.
• Minimum of 2+ years receptionist, customer service, or administrative experience required
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office.
• Excellent customer service and interpersonal skills.
• Ability to multitask, stay organized, and manage competing priorities.
• Dependability, patience, empathy, and sound judgment.
• Ability to maintain confidentiality and interact compassionately with individuals who may be experiencing difficult or stressful circumstances.
• The right person understands that this is more than answering phones and greeting visitors. They are often someone's first connection to The Ness Center, and that first interaction matters.

EQUAL OPPORTUNITY EMPLOYER

Northlake Behavioral Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic or class.

The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process. For accommodation requests, please contact HR@northlakebh.org .