Receptionist / Intake coordinator

The New Living Health Care, LLC Office Coordinator will perform a variety of administrative and clerical tasks. Duties of the Office Coordinator includes manning the front desk, greeting the consumers and visitors directing them to the appropriate staff member. He/she will answer the telephone at the front desk and direct calls accordingly. Provide clerical/administrative support to managers and assist in the daily office needs managing the agency’s general administrative activities. These duties will include but, not limited to administrative tasks. This position will also include performing other clerical/administrative duties as assigned by the Clinical Director.

Duties and Responsibilities

The New Living Health Care, LLC Office Coordinator responsibilities include the following functions and may be changed at any time based on the agency’s needs.

• Coordinate schedules to support an open access model and ensure that clerical work processes are completed properly.
• Communicates information to senior staff within 1 hour of notice of prescription refills or requests.
• Supply the Senior Manager with the appropriate documents and forms as applicable.
• Completes clerical duties including answering phones, responding to emails, and processing consumers for intake.
• Answer all phone calls inbound to NLHC rings in courteous and professional manner
• Assure Front Desk keeps up with persons coming in and out of the facility to ensure safety as priority
• Sort and appropriately allocate mail
• Schedule appointments as required, to include initial and followup appointments
• Documents no shows and appointments as needed
• Ensure all items scanned are uploaded by the close of business
• Compile a list of needed supplies and email to the Manager
• Participate in staff meetings, in-service training and staff development programs, conferences and related programs as requested and/or require
• Follow NLHC policies and procedures to ensure quality care.
• Perform all other duties as assigned
• Open and close office as needed

BENEFITS

This position is a full-time position which qualifies the selected applicant for New Living Health Care, LLC fringe benefits. The hours are traditional office work hours which are 9:00 am – 5:30 pm; however, there could be some Saturday work requirements for this position. Please note that leave requests cannot be utilized until the probationary period has been satisfied.

Fringe Benefits are as follows:

Vacation : Full-time employees will earn 3.34 hours of vacation per pay period, up to a maximum of eighty (80) hours (2 weeks) every twelve months. Employees are not eligible to use accrued vacation time until they have successfully completed the probationary period.

Sick Leave : All full-time staff will accrue 3.33hrs per month up to 5 days (40hrs) per year.

This leave carries over from one year to the next. Any absence due to illness in excess of three contiguous days must be substantiated by a doctor's note to be submitted upon the employee's return. Employees are not eligible to use accrued sick time until they have successfully completed the probationary period.

Bereavement Leave: All full-time staff will have three bereavement days annually for immediate family only. This leave does not carry over from one year to the next. Leave will be provided on the anniversary date of hire. Employees are not eligible to use accrued bereavement time until they have successfully completed the probationary period.

Holidays: Full-time employees will receive 9 paid holidays each year. An annual schedule will be published each year to notify employees of the holiday schedule for the year.

Health Insurance : NLHC offers health insurance for all full-time employees after the 90 day probationary period. The company will pay 50% of the premium. The employee is responsible for 50% of single coverage. The employee’s share will be deducted from their payroll check.

Should the employee choose to add a spouse or dependent to the health insurance the employee will be required to pay 100% of the coverage premium.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Computer literate with proficiency in Microsoft Office Suite and Google Workspace.

Ability to work in a team setting.

Excellent oral and written communication skills and comfort level in organizing and developing including formal presentation skills before both small and large groups.

Demonstrated ability in problem solving and negotiation.

Outstanding time management

Be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or residents.

Respect the privacy of clients in accordance with HIPAA standards and hold in confidence all information obtained in the course of professional service.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employees must be able to lift 25 -40 pounds related specifically to miscellaneous office assignments. He/she must be able to stand, walk, sit and drive as needed throughout the day for extended periods of time. He/she must also be in good physical condition to perform job duties requiring frequent use of the entire body. The receptionist is required to frequently use a computer and phone for extended periods of time, and will be frequently required to complete tasks in an environment where interruptions may be constant and background noise is present.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

EDUCATION & EXPERIENCE:

A High School Diploma or GED is required for this position. Two years of experience should be directly related to public health or in another position with the provision of social services, supportive services, personal care or related duties. MUST HAVE EXCELLENT COMPUTER SKILLS preferably Microsoft Office and Google Workspace.

APPLICATION PROCESS

Emailing your resume is STRONGLY preferred. Please email all applications to HR @newlivinghealthcare.com to the attention of Human Resources. While this position description is intended to be an accurate reflection of the current position, it is not necessarily inclusive of all responsibilities, duties, efforts, requirements, or expectations of this position. Management reserves the right to revise this description to include or remove tasks as circumstances change and the needs of the organization dictates.