Case Manager (Bilingual)

The Case Manager manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This position plays an integral part in client-therapist matching and caseload management to maintain continuity of care.

Responsibilities

• Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
• Provides intake triage and coordination for all virtual intake appointments, ensuring appropriate screening and timely connection.
• Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
• Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.
• Perform other duties assigned by the Supervisor and Leadership.
• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent required; Associate Degree in a related field preferred.
• One year of experience in a social service or mental health setting is preferred.
• One year of experience using an EHR system is preferred.
• Ability to manage multiple tasks and prioritize effectively in a busy work setting is essential.
• Strong capability to follow established workflows and effectively multi-task throughout the day.
• Attention to detail is essential.
• Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff.
• Demonstrates the ability to de-escalate, practice self-care, and maintain professionalism while handling emotional or mentally challenging situations.
• Strong ability to multi-task and maintain attention to detail in a dynamic work environment.
• Works collaboratively within a team and maintains a positive, supportive attitude.
• Thrives in a fast-paced environment, adapting quickly to changing demands.
• Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint.
• Familiar with the MS Teams video conferencing platform.
• Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability.
• Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude.
• Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care.

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer