Intake Specialist

Summary: The Intake Specialist position consists of providing overall support for and a positive influence at the NWS intake center, organizational culture, and functional workflow. The Intake Specialist is the first point of care for engaging prospective patients in treatment at Neuro Wellness Spa. Top priorities are stellar customer service, administrative organization, efficiency regarding patient registration, scheduling, and referrals.

What It’s Like to Work with Us:

Neuro Wellness Spa is transforming mental health care experience through a culture of compassion, diversity, innovation, and excellence. We will be recognized by employees, physicians, patients, and the community as:

• A progressive, efficient, and fun place to work
• An innovative and highly accomplished place to support mental wellness
• The best place to receive cutting-edge and multi-faceted mental health and substance abuse treatment that is culturally responsive, individualized and emphasizes whole-person wellness
• A behavioral health organization that leads, educates, and inspires local practitioners, community partners, patients, and patient families

Responsibilities

• Answer and triage incoming calls, return missed calls, and provide information regarding NWS and available treatment options
• Complete preadmission activities, including gathering client demographics, verifying insurance benefits, discussing financial responsibility
• Send intake documentation to patients via JotForm
• Enter and complete patient records through the Salesforce workflow
• Review intake documentation and follow up with patients who have not completed required forms
• Leverage DrChrono (Chrono) to coordinate patient appointment scheduling and ensure timely and accurate upload of patient information into the electronic health record.
• Respond to all Contact Form submissions, determine appropriate treatment pathways, and accurately document all data points
• Monitor and respond to all emails received through the Neuro Wellness Spa internal email system and take appropriate follow up action

Education

• High school or equivalent (Required)

Experience

• call center: 2 years
• EMR systems: 2 years
• Appointment scheduling: 2 years
• Insurance verification: 2 years

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Retirement plan
• Paid sick, time off, and holidays
• Employee Assistance Program
• Professional development opportunities
• Other company - sponsored wellness or support programs

Pay : 21- $25 per hour.