Practice Manager

Position Summary

The Practice Manager oversees the daily operations of NeighborHealth Center, ensuring efficient service delivery, quality patient care, and effective management of clinic resources. This leadership role is responsible for administrative functions, staff supervision, and implementing strategies that support the clinic's mission of providing accessible healthcare to our community. This position will lead the operations of NeighborHealth Center's second clinic as part of the organization's continued growth.

Principal Duties and Responsibilities*

Operational Leadership

• Oversee the front office, medical assistant, nursing, and interpretation services teams.
• Maintain and monitor clinical operations, including supplies, staffing ratios, scheduling, and staffing/operations dashboard.
• Ensure the Electronic Medical Record is operational and accurately capturing needed data and records.
• Monitor data for clinical performance metrics.
• Collaborate with providers to ensure appropriate and effective templates build to meet productivity goals.
• Supervise and be accountable for daily practice operations such as:
• Clinic flow, from check-in to check-out
• Collaboration with billing to ensure optimal collections
• Occupational health and safety of staff in the clinic
• Interact with patients as needed, documenting and following policy and procedure for any incidents and grievances.
• Collaborate with the Chief Medical Officer to guide clinical compliance and best practices, which will be operationally implemented through the practice manager.
• Work with the COO to implement organizational and operational strategies as needed.

Strategic Leadership

• Responsible for the financial management of the clinic including providing input for budget preparation and ensuring that costs are well-controlled.
• Participate in strategic planning, goal setting, writing and implementation of procedures; and ensuring compliance with and achievement of those goals and procedures.
• Promote growth of staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified goals and needs of the employee and organization.

Management

• Work with Human Resources in the hiring, onboarding, and offboarding of team members.
• Direct the training of newly hired team members and deploy training, retraining, and skills documentation to maintain the required performance of team.
• Hold routine department meetings to ensure efficient workflow of the clinic/department.
• Receive input of, review, and report on the performance of team members.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA and HIPAA regulations.
• Solve conflicts between staff members and resolve patient complaints.
• Increase employee motivation, retention, and engagement by providing ongoing coaching; promote teamwork within and outside of the clinical area.
• Function as a troubleshooter regarding staff issues and proactively establish lasting change and procedures to prevent future issues.

Requirements

Required Skills or Abilities*

• Excellent leadership, communication, and interpersonal skills.
• Ability to take initiative and proactively analyze and problem-solve within multiple departments in the clinic.
• Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules.
• Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
• Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel.

Required Knowledge, Experience, or Licensure/Registration

• Bachelor’s degree in a health-related field, such as nursing, health administration, or health care management; or equivalent combination of education and experience demonstrating the required knowledge and skills.
• Minimum of 3 to 5 years of experience in healthcare management, preferably in a community health setting.
• Experience supervising diverse staff and managing operational budgets.
• Knowledge of medical office procedures, insurance, billing practices, and electronic health records.
• Ability to work onsite Mondays through Fridays during the hours of 7:45 am and 5 pm. Occasional Saturdays may be required.
• When working remotely, the ability to work in a private home workspace - where screens and conversations cannot be seen or overheard by others - with a secure, password-protected home internet connection (not shared or public Wi-Fi), sufficient to protect patient confidentiality at all times.
• Ability to read, write, speak, and comprehend English fluently as needed to perform essential job functions, including patient communication, documentation, and safety-related instructions.

Physical requirements of the Job

With or without reasonable accommodation, this position requires the ability to:

• Sit or stand, often for prolonged periods
• Carry or lift objects up to 20 pounds

Health and Safety Requirements

Up-to-date immunizations as required for the role, subject to medical or religious exemption requests in accordance with applicable law and NHC policy.

This is a full-time, exempt position.

• NeighborHealth Center is an Equal Opportunity Employer, dedicated to serving a diverse patient population and building a staff reflective of the communities we serve. We encourage applications from women, minority groups, veterans, and people with disabilities.