Patient Access Representative-Central Scheduling (Monday-Friday 9a-5:30p)

Overview

Job Description Summary

Responsible for the scheduling and registration of inpatients and outpatients and/or the actual insurance authorization or precertification for provided services.Obtains accurate insurance and demographic information to ensure that optimum payment is made to the hospital and physicians. Processes assigned workload in a timely and accurate manner. Provides the services mentioned above to its customers, including but not limited to clinics and physicians, patients and families, managed care department Health Information Management department and Patient Accounts.

Job Description

Essential Functions

• Schedules patients for designated outpatient service, radiology and other ancillary services by answering inbound telephone calls and making outbound calls as needed.
• Maintains an acceptable error rate as defined in department goals.
• Must consistently meet the standard for an acceptable customer service quality score as defined in the department goals. This includes being collaborative, inclusive and respectful of our internal and external customers.
• Collects and updates patient information in Epic to ensure accuracy of demographic, insurance, reason for visit and physician information.
• Establishes and maintains open and professional demeanor and communication with departments and physicians whose services are scheduled by this department.
• Be open to new scheduling processes that support positive outcomes.

Education Requirement:

High school graduate. Associate degree preferred.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills

Excellent customer service and communication skills.

Ability to work and problem solve with minimal supervision.

Ability to understand and retain complex and quickly changing information.

Knowledge of the impact of the revenue cycle on hospital operations.

Familiar with medical terminology.

Able to function as a team member responsible for staffing operational hours.

Ability to adapt to change positively in workflow and process.

Keyboarding/typing/data entry skills.

Experience:

One-year pre-registration, registration, customer service experience.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Driving motor vehicles (work required) *additional testing may be required, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"