Medical Secretary

SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House, a nonprofit substance use treatment facility in Arlington, VA is looking for a full-time Medical Secretary to assist the Medical Department in completing administrative tasks. This position requires basic office skills and knowledge of medical terminology and, clinic or laboratory procedures. This is a full-time, M-F 10am-6pm, hourly position in our Adult Men's Residential Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates knowledge of patient rights.
• Serves as advocate for patient and families.
• Advocates for unit needs. Consistently works well with all members of the healthcare team.
• Maintains a collaborative relationship among healthcare team by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Ordering supplies
• Schedule staff meetings
• Send out meeting minutes
• Complete Prior authorizations
• Complete billing documentation for outside vendors
• Prepare patient charts
• Compile new staff orientation packets
• Assist with monthly chart audits
• Additional duties as assigned
• Attend and participate in scheduled staff meetings as required
• Responsible for maintaining ethical standards and continued professional growth, including
• Abide by Program and NCTR policy and procedures
• Ensure all CARF standards are instituted and maintained
• Promote, in public and private contacts, the quality standards and ethical practices of NCTR staff.
• Continue professional growth by attending workshops, trainings and staff in-service trainings to increase skill and knowledge and to set appropriate example for staff
• Maintain current licensure/certification including FEAR, CPR, First Aid, and Medication Management
• Maintain professional boundaries with staff and clients

QUALIFICATIONS

• High school or equivalency diploma: Required .
• Bachelor's degree: preferred
• Certification: Certified Administrative Professional (CAP) or Organizational Management (OM) specialty preferred
• Medical Assistant or Medical Technician certification required

KNOWLEDGE AND SKILLS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

§ Must have excellent computer skills. You should be able to use email, word processing software, and spreadsheets, in addition to software used for recordkeeping. Ability to carry out instruction and accurately document medical information.

§ Ability to work and communicate with others.

§ Ability to develop rapport with variety of client populations

§ Ability to apply organizational management skills and maintain self and resident discipline.

§ Ability to prepare and maintain required documentation.

§ Ability to comply with state and federal regulations regarding confidentiality.

§ Ability to maintain appropriate boundaries with residents.

§ Verbal communication: You must be able to convey information to other support staff and medical professionals, as well as patients who visit the office.

§ Active listening: The ability to listen well will allow you to understand your patients' needs and the providers’, or other medical professionals’ instructions.

§ Writing: correspond in writing with other medical offices, insurance companies, and patients.

§ Interpersonal skills: This skill set, which includes the ability to understand body language, and negotiate with and persuade people, will help you in your interaction with patients, doctors or other health care professionals, and colleagues.

§ Organizational skills: You will be required to keep track of insurance forms, schedules, patient charts/files, and office supplies.

§ Be able to seriously multi-task and willing to learn quickly

§ Computer Savvy (Working knowledge of Microsoft Office 360)

§ Be professional, competent, detail-oriented and self-directed

§ Detail-oriented -- quality and precision-focused

§ Outcome-oriented -- results-focused with strong performance culture

§ People-oriented -- supportive and fairness-focused

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

• Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
• Business-related travel may be required

National Capital Treatment & Recovery, formerly Phoenix House of the Mid-Atlantic, is an equal employment organization.