Internal & Family Medicine - MA/LPN - Full Time

Policy Name

Internal & Family Medicine Office Nurse

Department

Internal & Family Medicine Department

Effective Date

Last Revision

07/01/2025

Policy Owner

Practice Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Procedure: The job description and responsibilities are defined for Internal & Family Medicine Dept. Office Nurse at Murfreesboro Medical Clinic below:

Job Title

Internal & Family Medicine Department Office Nurse

Job Description

To provide clinical nursing support to the Our department and providers, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in a clinic setting and provides direct patient care, as well as face-to-face communication with patients. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Documentation takes place on a computer using a laptop or standard desktop for entire length of shift. Work space may have periods of loud noise and sounds. Also, occasional stress from multiple responsibilities.

Job Responsibilities

Obtain Vital Signs, including manual blood pressures for patients.

Collect specimens, perform testing, and deliver specimens to performing laboratory if necessary.

Set up and assist in exam rooms and procedure rooms as needed.

Administer Vaccinations and adhere to CDC vaccination guidelines.

Utilize EHR to document and manage the patient’s chart.

Reconciling the patient’s medication list at each visit.

Schedule procedure and educate patients on any prep needed prior to procedure.

Notify patients of test results as directed by doctor/provider by using the telephone, patient portal or mailing letter.

Must appropriately document all results communicated with patients in the EHR.

Administer and accurately document medication injections, oral medications, and topical medications as ordered.

Maintain and disperse sample medications as indicated by clinic standards.

Document all communications with patients and act as a liaison between the patient and the provider, as well as the patient and other health care agencies.

Be a patient advocate when needed.

Managing prescriptions refills with the use of the department medication refill policy.

Manage incoming and outgoing correspondence.

Be knowledgeable in preventative care and quality measures, by following CDC guidelines.

Must be able to meet departmental quality goals yearly.

Must be able to use all computer system/applications used in the department including but not limited to current EHR and Practice Management Program, Microsoft Office, Multisystem Phone, Phreesia and additional systems added.

Must obtain AHA Basic Life Saver Certification within 90 days of employment.

Be knowledgeable of and adhere to all OSHA guidelines.

Be knowledgeable of and adhere to all MMC policies and procedures.

Additional duties as assigned

Required Skills

Ability to multitask.

Skills in communicating effectively with co-workers, doctors/providers, and patients.

Ability to communicate effectively on telephone with callers

Ability to use Microsoft Office

Must be able to do physical work for 12 hours, including walking, bending, lifting to 30lbs, reaching, stooping, assisting patients, and sitting.

Must be able to work on a computer screen for 12 hours

Skill in effectively role modeling appropriate behavior.

Ability to react calmly and competently in stressful situations.

Ability to maintain an effective working relationship with patients, doctors/providers, co-workers, and vendors.

Ability to plan, organize and prioritize assignments.

Customer service skills, including service recovery and de-escalation

Education/Experience Requirements

High School diploma or GED required

Certified Medical Assistant preferred

Certified Nursing Assistant preferred

Licensed LPN preferred

Experience preferred but not required.

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

A progressive approach to advances in medicine and changes in the health care delivery system

Responsive to patient and community needs

Collaborative with other physicians, hospitals, allied health providers and the community in improving health care.

Professional, ethical, and socially responsible

Team-oriented management and leadership

A positive, open, and responsive work setting

*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Acknowledgment

I have read this job description and understand its contents.

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Employee Signature Date

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Manager Signature Date