Patient Service Rep - Resource Pool
How this pay compares
This posting does not state an hourly rate. Patient access representatives employed in Oklahoma earn a median of $18.81 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Oklahoma: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 13.0 days · Still listed at 7 days 63.5%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.77x · Clicks 214
- How often these jobs state their pay: Jobs stating any pay 46.9% · Stating an hourly rate 41.8%
From every open job we read and every apply click on this site, as of 5 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Find your calling at Mercy!
Position Details
Patient Service Rep - Resource Pool
Full-time, 40 hours per week
Monday-Friday 8am-5pm
This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
- Greets patients and verifies their identity in a prompt, courteous and professional manner.
- Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
- Performs all necessary check-in, check-out, and appointment scheduling activities.
- Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
- Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
- Supports and implements new changes in EPIC or workflows.
- Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
- Maintains EHR and chart accuracy.
Qualifications
Education: High school diploma or equivalent required.
Experience: None required. One year of applicable medical office experience preferred.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
From Mercy's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Mercy
Mercy is a health system with 55 (source: Mercy, About Mercy) acute care and specialty hospitals, more than 1,000 (source: Mercy, About Mercy) physician practice and outpatient locations and 50,000+ (source: Mercy, About Mercy) caregivers in Arkansas, Illinois, Kansas, Missouri and Oklahoma. Source: Mercy, About Mercy
Based in Chesterfield, MOHires in Missouri, Arkansas, Oklahoma, KansasPay on its listings: 3.1% of its open jobs state an hourly rate
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