Scheduler

Key Responsibilities

• Interact with patients to schedule appointments, provide necessary information, and address inquiries.
• Educate patients on pre-appointment requirements
• Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.
• Proficiently use EHR system
• Take or respond to calls promptly
• Using scheduling strategies and tools to keep up with patient volume in clinics.
• Send KPI report to manager
• Participate in regular meetings to discuss scheduling challenges and implement improvements.
• Adhere to HIPAA
• Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.
• Knowledge of the product or service being offered and the industry.
• Other duties as assigned

Qualifications

• Previous experience in medical scheduling, administrative support, or a related field.
• Familiarity with medical terminology and scheduling procedures.
• Proficiency in using scheduling software and EHR systems
• Strong interpersonal and communication skills
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in a team and independently
• Persistence and resilience in handling rejection and overcoming objections.
• Self-motivated and driven
• Ability to adapt to changing priorities, schedules, and patient needs.
• Ability to handle a high volume of scheduling requests efficiently.
• Basic computer skills

8:30am-4:30pm Monday-Friday