Patient Coordinator

Join Our Growing Team at Maya Homecare

Maya Homecare is a rapidly expanding leader in home healthcare services, committed to providing compassionate, high-quality care that enhances the lives of our patients and their families. We are dedicated to fostering an environment where innovation, teamwork, and excellence are at the heart of everything we do. As we grow, we are looking for a Patient Coordinator to join our team and make a meaningful impact in the lives of those we serve.

Position Overview

We are seeking a dynamic, motivated, and highly organized Patient Coordinator to join our front-line team. The ideal candidate is an empathetic, detail-oriented professional who thrives in a fast-paced environment. As a key member of our office staff, you will be responsible for coordinating patient services, managing a high volume of inquiries, and ensuring a seamless and positive experience for both patients and caregivers. If you are a go-getter who thrives on making meaningful connections and providing top-tier service, we want to hear from you!

Key Responsibilities

• Multitasking Expert: Manage a high volume of incoming calls and inquiries while juggling multiple tasks with accuracy and efficiency.
• Empathetic Communicator: Build strong relationships with patients and caregivers, ensuring their needs are met and fostering trust through clear communication and compassionate service.
• Positive Attitude Leader: Maintain a “Can Do” attitude in all interactions, bringing enthusiasm and energy to a busy workday while ensuring that challenges are met with resourcefulness and a solution-oriented mindset.
• Proactive Problem Solver: Anticipate issues and take initiative to address patient concerns, ensuring smooth operations and consistently high levels of patient satisfaction.
• Retention Builder: Work diligently to maintain and strengthen patient relationships, ensuring their experience with Maya Homecare is consistently positive and enriching.
• Accountability Champion: Take ownership of your responsibilities, consistently meeting performance expectations and striving for excellence in every task.
• Rapid Learner: Quickly adapt to new technologies, processes, and procedures, continuously contributing to process improvements and enhancing the overall workflow.
• Deadline-driven Performer: Thrive under pressure, ensuring timely completion of time-sensitive tasks without compromising attention to detail.
• Collaborative Team Player: Work closely with cross-functional teams to contribute to a supportive and cohesive work environment.
• Availability Flexibility: Demonstrate flexibility by being available during critical periods, including staying late or on-call when necessary to ensure operational continuity.
• Growth Advocate: Embrace and champion Maya Homecare’s growth, taking full advantage of personal and professional development opportunities as the company expands.

Ideal Candidate Qualities

• Outgoing, approachable, and comfortable engaging with people from diverse backgrounds.
• Exceptional organizational and multitasking skills, with a sharp attention to detail.
• Empathetic, patient, and calm under pressure.
• Excellent verbal and written communication skills.
• Previous experience in home healthcare or customer service is a must.
• Strong problem-solving abilities and proactive mindset.
• A positive, can-do attitude and a passion for helping others.
• Must have reliable transportation and be able to commute to the office - this is a fully in-person role.
• Ability to work both independently and collaboratively within a team.
• Bilingual skills are a plus!

Why Maya Homecare?

• Be part of an innovative, rapidly growing home healthcare company.
• Work in a positive, supportive, and collaborative environment where your contributions truly matter.
• Competitive compensation package with room for career growth.
• Comprehensive benefits including paid time off.
• Opportunity to develop personally and professionally as our company expands.
• Experience:
• Home Health Care: 2 years (Required)

Job Details

• Position Type: Full-time
• Pay: $20.00 - $26.00 per hour
• Schedule: Monday to Friday with occasional weekends as needed.

Apply today and be part of a company that’s transforming the way home healthcare is delivered.