Front Desk Patient Services Representative
How this pay compares
This posting does not state an hourly rate. Open medical receptionist jobs in Virginia post a median of $17.55 an hour, the middle half $16.50–$19, across 19 jobs that state their pay. Medical receptionists employed in Virginia earn a median of $17.82 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
About the job
Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.
Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.
This position is Monday through Friday, 8:15 am to 5:00 pm.
Pay Rate is $18+ an hour based on experience.
Job Type: Full time
Location: Richmond, VA
FRONT DESK DUTIES AND RESPONSIBILITIES
- Answering and responding to phone calls.
- Referring new patients to intake.
- Scheduling and confirming appointments.
- Verify Insurance and enter structured data.
- Scanning documents to patient’s medical records.
- Checking patients in and out.
- Collecting co-pays, deductibles, co insurances, and past due balances.
- Providing excellent customer service to patients, employees, and vendors.
- Additional responsibilities may include providing support for some of the Medical Assistant duties
- Other projects and duties as assigned
MINIMUM QUALIFICATIONS: 1 year of customer service experience
SKILLS AND BEHAVIORS
- Medical office experience
- Customer service experience
- Experience on the phone with customers
- Experience using an EMR
- Office management experience
- Experience using computers and software
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
From Master Center for Addiction Medicine's job posting, checked 4 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Master Center for Addiction Medicine
Master Center for Addiction Medicine hires advanced practice providers, mental health staff and medical assistants in Glen Allen, Virginia Beach and other towns in Virginia.
Hires in VirginiaPay on its listings: 7.1% of its open jobs state an hourly rate
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