Pharmacy Technician - Medication History Specialist

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician II supports safe, timely pharmacy services by performing technical and operational duties in accordance with established policies and applicable state and federal regulations. Responsibilities include preparing, packaging, labeling, and distributing unit-dose medications, outpatient prescriptions, and stock orders; delivering medications and supplies to patient care areas; and maintaining medication integrity through proper storage, rotation, and inventory control. The technician uses pharmacy information systems and departmental tools to document work, support workflow tracking and reporting as assigned, and may be scheduled in central pharmacy and/or specialized pharmacy areas based on operational needs. The role also includes organizing inventory, auditing medication storage areas, conducting safety and quality checks, escalating discrepancies, and handling controlled substances in accordance with policy. The technician may assist with onboarding and technical training and participate in departmental projects and quality/safety initiatives as assigned.

Required Certification

Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required.

Does This Position Require Patient Care?

No

Essential Functions

• Prepare, fill, label, repackage, and distribute medications and supplies accurately for pharmacist verification.
• Manage medication inventory, storage areas, automated dispensing cabinets, returns, recalls, expired products, and investigational drugs.
• Handle controlled substances and sterile compounded preparations in compliance with applicable laws, USP standards, study protocols, and organizational policies.
• Operate pharmacy robotics, automation, software, equipment, and information systems to support safe and efficient pharmacy services.
• Maintain cleanroom standards through proper garbing, aseptic practices, cleaning, environmental monitoring, documentation, and competency testing, if applicable.
• Communicate professionally with patients, caregivers, pharmacists, and clinical staff to gather information, triage inquiries, and coordinate medication needs.
• Support pharmacy operations by training junior staff, preparing reports, completing audits, assisting with workflow and inventory control, and performing assigned duties.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

• Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required
• Massachusetts Pharmacy Technician license/registration required.
• New Hampshire Pharmacy Technician registration required or must be obtained within six months of hire.
• ASHP Medication History Certificate required or must be completed within six months of hire.
• This position may virtually support medication-history services for patients across Mass General Brigham institutions.

Experience

Pharmacy technician 1-2 years required

Knowledge, Skills and Abilities

• Understand HIPAA privacy rules and will use discretion when handling patient-related information.
• Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
• Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
• Proficient with math calculations associated with assigned responsibilities.
• Ability to work collaboratively in a team environment.
• Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.
• Ability to work with sustained attention and care on routine, repetitive tasks.
• Knowledge and ability to handle controlled substances in accordance with state regulations.
• Multi-task and prioritize tasks under time constraints. Organize and maintain efficient work areas.
• Command of area-specific technology, including, but not limited to , robotics, automation, software, equipment, and information systems.
• Knowledge of aseptic technique and proper cleanroom practices for roles performing sterile compounding (if applicable).

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$22.84 - $28.30/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.