Lead Inpatient Administrative Coordinator

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact in Inpatient Care

As a Lead Inpatient Administrative Coordinator (IAC), you’ll play an important role in supporting the day-to-day operations of our inpatient clinical teams. You’ll partner closely with physicians, residents, advanced practice providers (APPs), nurses, case managers, and other care team members across General Medicine, Cardiology, and Oncology.

This role combines patient care coordination, administrative expertise, and team leadership. You’ll help streamline admissions and discharges, coordinate follow-up care, reduce administrative burden on clinical teams, and lead the IAC team in delivering efficient, responsive support.

If you’re highly organized, proactive, and enjoy bringing people and processes together in a fast-paced healthcare environment, this could be a great opportunity to make an impact.

What You’ll Do

Support Patient Care & Throughput

• Support inpatient clinical teams across General Medicine, Cardiology, and Oncology.
• Request medical records from outside hospitals, including imaging, pathology slides, cardiac echoes, and other documentation.
• Obtain and upload imaging from outside facilities.
• Coordinate medication lists, methadone dosing information, and facility paperwork with outside pharmacies and facilities.
• Submit medication prior authorizations and partner with the outpatient pharmacy on medication price checks.
• Participate in interdisciplinary team rounds when feasible.
• Proactively connect with residents and APPs to address daily administrative needs.
• Schedule infusions, transfusions, office visits, and other services within appropriate timeframes before discharge.

Coordinate Safe Transitions of Care

• Schedule post-discharge follow-up appointments to help patients transition from inpatient to outpatient care.
• Develop a working knowledge of public and private insurance coverage for inpatient and ambulatory services and medications.
• Initiate medication prior authorizations and price checks before discharge.
• Facilitate specialty pharmacy requests and coordinate timely medication delivery.
• Troubleshoot scheduling challenges and escalate concerns when gaps in follow-up care arise.

Lead & Develop the IAC Team

• Supervise, mentor, and support IAC staff.
• Oversee daily operations to promote efficient workflows and high-quality patient care.
• Manage staff scheduling, timecards, sick calls, and restaffing needs.
• Contribute to annual performance evaluations for IAC team members.
• Partner with IACs and healthcare providers to address escalations, concerns, and feedback.
• Support policies and procedures designed to strengthen operational efficiency and consistency.
• Assist with onboarding, training, and ongoing education for IAC staff.
• Coordinate and facilitate weekly IAC staff meetings.
• Respond to leadership inquiries and ongoing operational needs.
• Provide training and presentations to care providers, key stakeholders, and leadership.

Keep Daily Operations Running Smoothly

• Perform administrative and clerical duties that support clinical services.
• Provide cross-coverage for other team members as needed.
• Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
• Build strong working relationships with physicians, residents, APPs, operations associates, nurses, case managers, and other members of the care team.
• Support additional administrative responsibilities as needed.

Why Your Work Matters

In this role, you’ll help reduce administrative burden for clinical teams, support efficient patient discharges, improve coordination of follow-up care, and provide leadership to the IAC team. Your work will help keep complex inpatient operations moving while supporting a positive experience for both patients and care teams.

Qualifications

What You’ll Bring

• Associate’s degree in Healthcare Administration required; Bachelor’s degree preferred.
• 3–5 years of experience working in a healthcare setting.
• 2–3 years of leadership or supervisory experience.
• Strong leadership and team management skills , with the ability to support and collaborate with others.
• Excellent communication, interpersonal, and teamwork skills .
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced, high-volume environment.
• Strong time management skills and the ability to work independently.
• Comfort learning and navigating multiple computer systems and complex workflows .
• Experience with EPIC electronic medical records preferred .
• Knowledge of HIPAA confidentiality and privacy requirements .
• A proactive mindset with a willingness to learn, identify trends, and recognize opportunities for improvement .

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.