Interpreter Coordinator

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Shift: Monday-Friday, 7:30 am- 4:00 pm

Under the direction of the Senior Manager of Operations, the Interpreter Coordinator is responsible for monitoring, triaging, and dispatching for all requests for medical interpreters. Must prioritize requests; allocate interpreter resources efficiently to contribute to optimal patient outcomes. Needs to negotiate with and educate hospital staff on efficient use of different interpreting modalities available in the hospital. Works in compliance with all office and hospital policies and procedures, particularly those regarding patient confidentiality and informed consent, and national professional standards and Code of Ethics.

Qualifications

Coordinates daily schedule workflow

Works with supervisor to ensure adequate staffing levels driven by request volume

Evaluates and coordinates the needs for outside agency services

Serves as primary resource for intake of new interpreter requests

Serves as a resource for Medical Interpreters and assigns duties needed to ensure a smooth operation

Maintains schedule for Virtual Visits and assigns interpreters to these encounters

Responsible for tracking vendor attendance assignments

Performs daily work with a proactive approach working toward upcoming deadlines, goals and activities to maximize outcomes

Works with department team members, contributing new ideas to approach daily work

Dedicates oneself to continuously explore new process improvement activities

Identifies and champions new opportunities for departmental participation.

Respond to urgent or last-minute interpretation requests

Analyze needs throughout the day to effectively assign interpreters via in-person, video, or telephonic interpreter modalities

Utilize Epic to assign resources to patients with interpreter needs, document efforts to request interpreters, note relevant information, and create schedules for staff interpreters

Represent the Interpreter Services Department in a customer focused fashion by returning phone calls and emails promptly, searching for answers and additional resources when necessary, taking initiative to solve problems, or request necessary assistance .

Coordinates and provides assistance with special projects for the Supervisor

Distributes reports, statements and information requiring an understanding of Mass Eye and Ear and departmental procedures, often handling information which is highly confidential and sensitive in nature. May attend various departmental meetings, take minutes, and coordinate follow-up actions whenever necessary .

Establishes, maintains , and revises record keeping and filing systems. Provides the data entry function for various projects

Performs other activities and duties as assigned

EDUCATION AND EXPERIENCE: Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED. Excellent communication skills and ability to work within a team environment are essential.

WORKING CONDITIONS: Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC. Office environment with occasional exposure to outside elements such as delivering equipment or to attend meetings. This is an onsite position.

PHYSICAL REQUIREMENTS: Professional business attire is required. Able to push 10-15 pounds.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Position Hours: 7:30am to 4pm.

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.