Front Desk Coordinator - Dermatology

Department: Front Office / Patient Services

Reports To: Provider

Employment Type: Full-Time

Position Summary

The Dermatology Front Desk Coordinator is responsible for creating a welcoming, professional patient experience while supporting the daily operations of the practice. This position serves as the first point of contact for patients and is responsible for appointment scheduling, patient check-in and check-out, phone management, insurance verification, payment collection, and administrative support.

The ideal candidate is organized, personable, detail-oriented, and able to multitask in a fast-paced medical environment while maintaining excellent customer service.

Hours

Monday-Thursday: 7am-5pm

Key Responsibilities

Patient Experience & Reception

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes.
• Verify patient demographics, insurance information, and required paperwork.
• Answer incoming calls and respond to general patient inquiries.
• Address patient concerns and direct questions to the appropriate team members.
• Maintain a clean, organized, and professional reception area.

Scheduling & Appointment Coordination

• Schedule new and established patient appointments.
• Coordinate appointments for consultations, skin checks, follow-ups, and dermatology procedures.
• Manage provider schedules, appointment confirmations, cancellations, and rescheduling.
• Monitor appointment availability and assist with maintaining efficient patient flow.
• Schedule follow-up appointments as recommended by providers.

Insurance & Administrative Duties

• Verify insurance eligibility and benefits.
• Obtain necessary referrals and authorizations.
• Collect copayments, deductibles, and outstanding patient balances.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Process payments, scan documents, and assist with medical records requests.
• Support daily administrative and financial reconciliation procedures.

Communication & Teamwork

• Communicate effectively with providers, medical assistants, and management.
• Relay patient messages and requests to appropriate team members.
• Coordinate patient needs between the front office and clinical staff.
• Assist with scheduling and operational challenges.
• Support a collaborative, organized, and professional work environment.

Requirements

Qualifications

• Previous medical front desk or customer service experience preferred.
• Dermatology or specialty medical office experience is a plus.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn EMR systems.
• Familiarity with insurance verification, scheduling, and payment processing preferred.
• Professional, dependable, and patient-focused demeanor.

Professional Expectations

• Provide friendly, respectful, and professional patient service.
• Maintain accuracy and efficiency in scheduling and administrative responsibilities.
• Demonstrate reliability, punctuality, and accountability.
• Maintain patient confidentiality and follow HIPAA requirements.
• Communicate clearly and professionally with patients and coworkers.
• Follow established office policies and procedures.
• Demonstrate initiative and follow through on assigned responsibilities.

Key Performance Expectations

Success in this role includes

• Creating a positive patient experience.
• Maintaining accurate scheduling and patient records.
• Handling calls and patient inquiries in a timely manner.
• Supporting efficient patient flow and minimizing delays.
• Completing check-in, check-out, and payment processes accurately.
• Working collaboratively with clinical and administrative staff.

Additional Information

This position requires the ability to sit and stand throughout the workday, operate standard office equipment, and work effectively in a busy medical environment.

This job description outlines the primary responsibilities of the position. Additional duties may be assigned based on the needs of the practice.

BENEFITS

At Bareskin Dermatology, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Branded clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products