Assistant Business Office Manager

Pleasant Lake Villa is a resident‑centered skilled nursing and long-term care community with a strong commitment to quality care, operational excellence, and financial integrity. We are seeking a detail‑oriented and dependable Assistant Business Office Manager with healthcare experience to support our business office and ensure accurate financial operations.

The Assistant Business Office Manager is responsible for maintaining accurate financial records, managing billing and accounts receivable processes, and supporting the day‑to‑day financial operations of the facility. Experience in long-term care billing, Medicaid/Medicare, and private pay processes is highly preferred.

Key Responsibilities

Manage accounts receivable, including billing, posting payments, and resolving account discrepancies

Prepare and process monthly resident billing statements

Assist with Medicaid eligibility, redeterminations, and required documentation

Process vendor invoices, statements, and accounts payable

Maintain general ledger entries and financial files

Reconcile bank statements, accounts, and financial reports

Assist with payroll processing and employee records (as applicable)

Support month-end reporting and audits

Communicate professionally with residents, families, and external agencies regarding billing inquiries

Maintain confidentiality in all financial and resident-related matters

Assist business office and administration with additional tasks as needed

Qualifications

Experience in long-term care, skilled nursing billing, or healthcare bookkeeping strongly preferred

Working knowledge of Medicare, Medicaid, and private pay billing processes

Proficiency with accounting software and Microsoft Office (Excel required)

High level of accuracy, organization, and attention to detail

Strong communication and customer-service skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

High school diploma required; associate degree in accounting or related field preferred

What We Offer

Competitive compensation based on experience

Medical, dental, and vision insurance

Paid time off and paid holidays

Retirement plan options

Supportive leadership and a collaborative work environment

Opportunities for professional growth within the organization

Pleasant Lake Villa – Parma

Rooted in the Community: Pleasant Lake Villa is proud to serve the Parma community with a tradition of excellence in care. We’re more than a facility - we’re a trusted partner in health and healing.

Our Mission: “Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

A strong sense of purpose and community

Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice

Full-time nurse practitioner support and interdisciplinary collaboration

A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person: Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.