Care Coordinator (Front Office) - Oskaloosa Physical Therapy Clinic

Care Coordinator (Front Office) – Oskaloosa Physical Therapy Clinic

Kinetic Edge Physical Therapy is a unique place with exceptional therapy professionals. Our company has been in operation for over 25 years and is renowned for excellent customer service. We have continued to steadily grow our team over the last several years. Our combination of insurance-covered care and cash-based programs has created stability and strength, and our commitment to transforming lives and restoring hope is the fuel that drives us!

We currently have a GREAT OPPORTUNITY for a CARE COORDINATOR to work at our OSKALOOSA physical therapy clinic. This position is a full-time, hourly position requiring a minimum of 40 hours per week. The role will complement and work alongside another Care Coordinator to provide prompt and courteous service to our clients and team. There will be times when this person will work independently at the front desk.

At Kinetic Edge Physical Therapy, our Care Coordinators are the trusted professionals behind an exceptional client experience. This is a dynamic administrative role that combines client service, healthcare operations, and care coordination. This position requires professionalism, excellent communication, strong organizational skills, and the ability to manage multiple priorities in a fast-paced healthcare environment.

As the first point of contact for our clients, you'll build relationships, coordinate care, support our providers, and help ensure every client receives an outstanding experience from their first phone call through completion of care.

RESPONSIBILITIES (include, but are not limited to)

• Deliver an exceptional client experience through professional, compassionate service.
• Serve as the primary point of contact for clients in person, by phone, and electronic communications.
• Coordinate scheduling while balancing client needs and provider availability.
• Explain therapy services, insurance benefits, and financial policies.
• Collect payments and maintain accurate client accounts.
• Complete accurate documentation and maintain client records within the electronic medical record (EMR).
• Coordinate communication between clients, providers, referring physicians, employers, and insurance representatives.
• Support clinic operations by following established processes while maintaining accuracy, confidentiality, and efficiency in managing multiple tasks and competing priorities.

QUALIFICATIONS

• Two or more years of experience in an administrative, healthcare, or professional customer service role.
• Experience in a medical office or other fast-paced office environment.
• Experience using electronic medical records (EMR).
• Knowledge of medical terminology, health insurance, and healthcare scheduling.
• Ability to quickly learn new technology.

IDEAL CANDIDATE

• Communicates professionally and confidently with clients and team members.
• Thrives in a fast-paced environment while managing multiple priorities.
• Demonstrates strong attention to detail, organization, and problem-solving skills.
• Takes initiative, works independently, and contributes positively to a collaborative team.
• The ability to prioritize, adapt, and remain composed in a fast-paced environment.

Kinetic Edge Physical Therapy is committed to a holistic approach in serving our clients and caring for our employees! Benefits for our valued team members include:

Competitive salary, PTO with a generous accrual rate, matching 401K, Health, Vision and Dental insurance, ST/LT Disability insurance, access to the Employee Assistance Program immediately upon hire, paid training, wellness incentives and much more!! Monday – Friday schedule: *NO WEEKENDS or HOLIDAYS

Join the Kinetic Edge team and join the movement to build healthy, happy, hope filled communities!