Optometric Technician I - 028

Optometric Technician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

Pre-screen patients before they see the optometrist, including the administration of diagnostic tests

Gather patient’s medical history

Communicating with doctors, staff, and patients

Answer phone calls, greet patients and schedule appointments

Educate patients on their insurance coverage and vision benefits

Train patients on proper contact lens use and care

Obtain insurance authorizations and verification of benefits

Accurately post charges for exam fees, co-pays, and products sold

Assist other members of the team as needed to reach individual and team goals

Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.

List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.

Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

High school diploma or equivalent

Excellent verbal and written communication skills

Strong multi-tasking and time management skills

Strong organizational skills and attention to detail

Strong problem-solving skills

Ability to do basic math

Team player with good interpersonal and listening skills

Passion for self-improvement and continuing education

Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs

Previous experience as an Optometric Technician, preferred but not required

Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic

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