Patient Access Specialist Sr (Urogynecology - Willow Oaks)

Inova Health is looking for a dedicated Patient Access Specialist Sr to join the Urogynecology team at Willow Oaks. This role will be Full-time Day shifts Monday to Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave.

Patient Access Specialist Sr Job Responsibilities

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Minimum Requirements

• Education: High School diploma or equivalent
• Experience : 2 years of patient access experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.