Care Coordinator - Intellectual Disability (ID) Services

Job Title: Care Coordinator – Intellectual Disability (ID) Services

Company: Independent Home Health

Position Type: Full-Time

Salary Range: $50,000 – $55,000 per year (Based on case management experience)

Location: Luzerne, Wyoming, and Lackawanna Counties Caseload (Reporting to Home Office in Towanda, PA)

Reports To: Towanda Office Manager / ID Services Director

Job Summary

Independent Home Health is seeking a dedicated, highly organized, and empathetic Care Coordinator to join our team. This position manages a stable caseload of around 45 individuals with intellectual and developmental disabilities residing across Luzerne, Wyoming, and Lackawanna Counties. While day-to-day service coordination occurs in the field and remotely across the multi-county caseload area, the designated home office for reporting, administration, and oversight is located in Towanda. In this role, you will report directly to the Towanda Office Manager / ID Services Director and serve as the primary link between our clients, their families, direct care staff, and county funding systems.

Key Responsibilities

• Case Management & Coordination: Oversee a dedicated caseload of around 45 individuals within Luzerne, Wyoming, and Lackawanna Counties, ensuring all aspects of their home health and community-based services are delivered seamlessly under the Independent Home Health name.
• Staff Coordination & Case Matching: Actively match clients with appropriate direct care staff based on client needs, staff skill sets, personality compatibility, and scheduling availability to ensure consistent, high-quality care.
• Plan Implementation & Monitoring: Review, implement, and monitor existing Individualized Support Plans (ISPs) in strict compliance with Pennsylvania ODP waiver guidelines (Consolidated, Community Living, or P/FDS waivers). Note: The creation of the ISPs is handled externally; this role is strictly responsible for coordination, tracking, and execution.
• Director & Manager Reporting: Work directly under the guidance of the Towanda Office Manager / ID Services Director, submitting regular case evaluations, administrative updates, and compliance reporting to the Towanda home office.
• Advocacy & Field Monitoring: Coordinate care with regional administrative entities (such as Luzerne-Wyoming Counties MH/DS and Lackawanna County MH/ID/EI), medical professionals, and family members. Conduct regular field visits to monitor quality of care.
• Compliance & Documentation: Maintain meticulous electronic case records, progress notes, and service authorizations in accordance with Pennsylvania regulations and Independent Home Health agency standards.

Required Qualifications (Non-Negotiable)

• Professional Experience: Minimum of [1 to 3] years of direct Case Management / Service Coordination experience within the human services or home health sector.
• Specialized Knowledge: Proven professional experience specifically working with individuals with Intellectual and Developmental Disabilities (ID/DD).
• Regional Requirements: Must have a valid driver’s license, a reliable vehicle, and a willingness to travel extensively across Luzerne, Wyoming, and Lackawanna Counties for client care, alongside commuting to the Towanda office as scheduled for reporting and supervision.
• Regulatory Familiarity: Deep understanding of Pennsylvania's Office of Developmental Programs (ODP) systems, Medicaid waiver programs, and person-centered compliance frameworks.
• Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a closely related field (or an equivalent combination of education and experience verified by state regulations).

Preferred Qualifications

• Prior experience working within an independent home care or home health business model.
• Existing familiarity with the Luzerne, Wyoming, and Lackawanna County community resource networks and local county administrative structures.

What We Offer

• Competitive salary ranging from $50,000 to $55,000 based on experience.
• A stable, dedicated caseload size centered around 45 clients.
• Travel/mileage reimbursement for field-based case management.
• Comprehensive benefits package (Medical, Dental, Vision).
• Paid Time Off (PTO) and paid holidays.

Independent Home Health is an equal opportunity employer