Lead Care Manager - OC

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Lead Care Manager is a site-based, client-facing role that supports clients temporarily housed with Illumination Health + Home. This role focuses on engaging and enrolling clients, promoting ongoing participation in medical, behavioral, and social services, and serving as their primary point of contact.

Working closely with the Department Manager, the LCM ensures contract compliance and program outcomes. This is a non-clinical or clinical position requiring strong knowledge of social determinants of health, service barriers, and effective care coordination. The role supports clients in navigating healthcare systems and staying connected to needed services.

The pay range for this position is $26.00 - $29.00 per hour, depending on experience

The schedule for this role is Monday- Friday, 8:30am to 5:00pm

Responsibilities

Client Care & Coordination

• Deliver comprehensive, non-clinical or clinical care management by assessing needs, developing and updating care plans, coordinating services, setting weekly goals, and tracking progress.
• Maintain accurate, SMART-formatted documentation in Electronic Health Records (EHR) and databases (MIS, Champ, HMIS, or health plan systems).
• Monitor and document client engagement levels, progress, referrals, and key records (e.g., vitals, insurance, benefit letters).
• Participate in weekly Interdisciplinary Care Team (ICT) meetings to evaluate progress and adjust strategies.
• Connect clients with essential services including healthcare, nutrition, hygiene, transportation, housing, and care team members.
• Provide crisis intervention and ensure confidentiality in all aspects of service delivery.
• Promote monthly health education and support client attendance at medical appointments when necessary.
• Track client schedules, forms, outreach efforts, and missed appointments.
• Maintain a caseload of 10-20 ECM members, as needed

Supervision & Collaboration

• Lead regular care team meetings and provide oversight to care activities performed by team members, volunteers, and interns.
• Support and supervise volunteers as needed to ensure consistent, high-quality service delivery.
• Participate in one-on-one supervision with management to discuss program updates and client needs.

Documentation, Data & Compliance

• Ensure timely and compliant documentation of all client interactions in line with contractual and KPI requirements.
• Conduct routine audits of case notes and files to ensure accuracy, completeness, and adherence to guidelines.
• Track and report client outcomes and program data using Microsoft Suite and EHR systems.

Billing & Reimbursement

• Perform regular billing reviews to ensure services are accurately reimbursed and in compliance with pay standards.
• Help minimize audit risks, denials, and revenue loss by maintaining thorough and timely documentation.

Mission & Professional Conduct

• Uphold the mission and core values of Illumination Health + Home, demonstrating integrity, respect, and accountability.
• Maintain strict confidentiality and professionalism in all interactions.
• Adapt to new procedures, support organizational change, and serve as a positive influence within the team.
• Accept responsibility for performance outcomes and contribute to a collaborative, mission-driven environment.

Preferred Experience/Minimum Qualifications:

Required

• Bachelor’s degree in social services, Healthcare, or related field; or equivalent combination of training and experience.
• Experience in homeless services, care management, and mental health support
• Current valid CA driver's license
• Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.
• Must be familiar with VI-SPDAT (if applicable).

Preferred

• At least 2 years of experience working with at risk/unhoused individuals
• Bilingual in English and Spanish
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.)

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans