Client Care Coordinator for Home Care Company (PAS Agency)

Do you have a passion for helping others?

We are looking for a team player with good people skills that has a compassion to make a difference in our client's lives. Previous experience is not necessary, just common sense and a willingness to learn and help others. The Client Case Coordinator will focus on maintaining Client relationships by ensuring adequate scheduling, home visits, and case management. So if you are looking for a fun, small office environment where you can make a positive impact this may be the job for you. Before applying, please take the time to read the entire job posting including qualifications, pay and how to apply.

Job Description

Case Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources, a care coordinator's scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all part of a Care Coordinator's exciting role.

Care Coordinator Duties

• Support office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Educational Background/Prior Experience

• Human services background or strong desire to help others.
• BA/BS related field is a plus.
• Must have a minimum of an associates degree.
• Will need to have a good working knowledge and skills with PCs and able to use MS Office software suite.

What we Offer

• Vacation
• Sick leave
• Bonuses
• Health Coverage
• Phone consults with board certified doctors through TelaDoc.

Starting salary range from $17-20/hour, depending on experience.

Some evenings and weekend on-call advisory requirements. Needs own transportation.

We will run a criminal background check on all potential employees and reserve the right to test all employees for drug use.

You may review our website at https://www.griswoldcare.com/san-antonio/

Pro Tips : If you are serious about this job, then you should do what you can to stand out from the many applicants I get. Some of the things I recommend are to include a short cover on why you want the job and why you would make a good fit. Include a LinkedIn link or other social media link. I want to see who you are and get to know you. I am hiring the whole person to be part of this team. Make sure your resume is updated and is geared towards the position you are interested in. Read the actual job posting and make sure you meet the job qualifications listed and the pay and location fit your needs. Check your messages and respond. Those are just a couple things you can do to help yourself. Good luck!