Care Coordinator

Job Description- Role: Care Coordinator

Location: On-site – 6019 S 66 th E. Ave. Suite 200 Tulsa, OK 74145

Relationship: This position reports to the Director of Operations

Our Care Coordinators help our community by matching our clients and caregivers together. Working closely with our local team, they ensure clients receive consistent, high-quality care while serving as a primary point of contact to coordinate services, address concerns and support clients' evolving care needs.

Trusted Relationships: Our commitment to honesty and transparency assures the connections we build stay strong.

• Builds relationships with clients and their families to match them with caregivers who can provide the needed services.
• Build relationships with caregivers to match them with clients and assignments that fit their needs and improves retention.
• Complete monthly check-ins with clients, ensuring they are satisfied with the services we are providing.
• Check-ins will be a mixture of text, email, phone calls and in-person visits depending on the situation.

Care is Personal: Our work is about people, and we support their unique needs with respect, empathy and dedicated attention.

• Create a positive, thorough, and welcoming onboarding experience for new clients.
• Keep scheduling system up to date and accurate with client schedules, contact information and preferences.

Foundation of Expertise: Our collective wisdom benefits the people we serve, and our strong Griswold community ensures we will continue to learn and grow.

• Participates in on-call duties on a rotating basis and as needed by the office.
• Works closely with the Talent Specialist to create a successful, supportive and on-going experience to our clients and Caregivers.

Our Care Coordinators all have the below skills or qualities, ensuring success at Griswold:

• Associate degree in human services or related field is preferred but not required.
• Previous experience in the home care industry, human services, or a similar field preferred (or a strong desire to help others).
• Ability to pass all hiring criteria as defined by Griswold standards and/or state regulations, along with reliable transportation, valid driver’s license, and valid car insurance.
• Must be able to operate standard business equipment including a laptop computer and a mobile phone as well as all the associated apps and software.
• Must be able to see and interpret information within our systems (like WellSky, FranConnect or Email) and be able to exchange information accurately and quickly with others, as well as record information in these same systems.
• Must be able to lift up to 40 pounds and alternate from stationary to traverse positions often and for extended periods of time.
• Strong verbal and written communication skills
• High level of emotional intelligence and empathy, as well as, dedication to our core pillars
• Creative problem-solving skills
• Organized and detail oriented
• Flexible and able to multi-task
• Effective time management skills
• Proactive with strong initiative and follow through
• Capable of working independently when needed
• Weekend and/or evening hours may be required

This job description reflects the assignment of essential functions, it does not proscribe or restrict the responsibilities that may be assigned or changed or altered at any time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.