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Front desk & admin

Patient Services Representative

Good Shepherd Rehabilitation Network logoGood Shepherd Rehabilitation NetworkFull Time (40 hrs/wk), Day / Evening Shift shift / Per Diem, Day / Evening Shift shiftPosted 1d ago
Choose a location and applyWrite a cover letter for this jobWorking at Good Shepherd Rehabilitation Network: pay and open jobs

Open in 4 locations

Good Shepherd Rehabilitation Network posts this job separately for each location. Apply to the one where you can work: the unit, shifts, schedule and pay can differ between locations.

Pennsylvania

4 open

How this pay compares

This posting does not state an hourly rate. Open patient access representative jobs in Pennsylvania post a median of $23.55 an hour, the middle half $23.41–$24.70, across 37 jobs that state their pay. Patient access representatives employed in Pennsylvania earn a median of $21.19 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).

Patient access representatives in Pennsylvania: pay by town and employer

The Patient Access, Coding & Medical Admin job market: pay, applicant demand and hiring, researched nightly

Patient access, front desk and medical coding jobs in our research

  • How long these jobs stay listed: Median days to removal 13.0 days · Still listed at 7 days 63.5%
  • Applicant demand per open job on this site (1.00x is the average job): Index 4.77x · Clicks 214
  • How often these jobs state their pay: Jobs stating any pay 46.9% · Stating an hourly rate 41.8%

From every open job we read and every apply click on this site, as of 5 Nov 2026. Every figure for Patient access, front desk and medical coding jobs

About the job

  • JOB SUMMARY
  • Enhances clinicians’ effectiveness by providing information management support, which includes answering and triaging phone calls, scheduling patients visits, verifying and securing both initial and ongoing insurance coverage for therapy services, and providing patients with relevant information concerning their insurance coverage.
  • ESSENTIAL FUNCTIONS
  • Office Skills
  • Demonstrates excellent interpersonal communication skills that translate across the phone, e-mail and in person.
  • Effectively and efficiently schedules patients’ initial and follow up visits as needed.
  • Greets patients & visitors; Registers patients.
  • Assists with answering & triaging referral telephone calls; demonstrates the ability to understand and differentiate between the different types of therapy.
  • Utilizes patient EMR system
  • Collects and verifies insurance information for new and existing patients who have a change in insurance during course of care.
  • Attains correct insurance benefit information from insurers.
  • Communicates benefits, and potential financial responsibility to patients.
  • Collects patient copays at time of service and consolidates payments on a weekly/daily basis based on location.
  • Follows up with patients who have out-of-pocket costs.
  • Communicates with and resolves patient questions regarding insurance and benefits.
  • Obtains authorization for necessary services from insurers for patient
  • Performs accurate and timely maintenance of authorization functions, referrals and visit limit tracking in Cerner.
  • Prevents disruption of service by securing necessary authorizations prior to the end date after consulting with therapist.
  • Answers patient calls regarding authorization questions.
  • Researches denials due to authorization or referral issues to determine cause and resolution; resubmits claims after gathering necessary information.
  • Assists in obtaining patient satisfaction surveys
  • Performs other duties as requested
  • Documentation
  • Accurately utilizes patient EMR system
  • Accurately copies record when requested
  • Accurately tracks the need for insurance reauthorizations for patients
  • Team Effort
  • Identifies work unit issues & implements solutions
  • Orients new staff
  • Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)
  • Shares knowledge with others
  • Embraces change and promotes a positive work environment
  • Demonstrates management skills by prioritizing, organizing and completing job responsibilities.
  • PROTECTS CUSTOMER AND ORGANIZATION INFROMATION
  • By keeping information confidential, following Good Shepherd’s policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.
  • QUALIFICATIONS:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education
  • High School Diploma required
  • Associate's Degree preferred
  • Work Experience
  • 1-2 years of experience in an administrative position with computer skills required
  • Prior health insurance experience preferred
  • Licenses / Certifications
  • N/A

From Good Shepherd Rehabilitation Network's job posting for Telford, PA, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.

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About Good Shepherd Rehabilitation Network

Good Shepherd Rehabilitation Network hires therapists, nurses and nursing assistants in Allentown, Bethlehem and other towns in Pennsylvania.

Hires in PennsylvaniaPay on its listings: 0% of its open jobs state an hourly rate

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