Clinical Office Coordinator

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

The Clinical Office Coordinator is responsible for all activities related to supporting efficient and effective office administration needed by management for the department, including the daily flow of operations such as scheduling, referrals, billing, data tracking, ordering supplies, scanning, faxing, copying, and running reports. The Clinical Office Coordinator assists and works collaboratively with clinical staff, management and external participants through a broad means of communication.

WHO WE ARE

With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• You will work to support multiple service lines within Orthopedics and Neurosciences specialities
• The schedule for the role is Monday-Friday
• Answers multi-line telephones answering the callers questions or directing the caller to the appropriate party; utilizes proper telephone etiquette and responds within the defined service standards.
• Develops and oversees inter-and intra-departmental communications, special projects, and services.
• Sends patient letters and other communications, per clinic processes or as directed.
• Drafts memos, emails and marketing materials to meet department needs. This includes, but is not limited to, newsletters and support group documents. Communicates problems and concerns to the manager/designee.
• Opens and sorts mail, including interoffice mail; sends letters and other communications, per processes or as directed.
• Maintains scheduling and calendars for management/providers, department, special events and meetings. Makes arrangements and schedules meetings, conferences, conference calls and appointments. Assists with preparation, sending notices, agendas, and other prepared materials to appropriate persons. Manages attendance and participation.
• Enters information into various systems. Runs and distributes reports as appropriate. Files documents in a timely manner. Develops and utilizes records management systems to ensure appropriate information is retained and easily accessible, and in accordance with record retention policies.
• Assists with coordinating and maintaining records for orientation and training of new coworkers.
• Prepares account reconciliations in order to ensure accuracy of financial reporting.
• Compiles information to calculate and complete routine reports and summaries. Distributes as requested.
• Gathers data and runs reports for tracking and follow up.
• Oversees supply management for the department(s), completes requisitions, codes invoices.
• Controls inventory par levels to ensure the correct volume of supplies is available.
• Adjusts reorder timeframes to maintain adequate inventory.
• Assists, resolves or escalates supply issues.
• Submits requisitions to replenish stock.
• Contacts various associates to obtain information or to resolve payroll, purchasing, and computer-related problems.
• Creates and manages the department schedule to ensure all shifts are appropriately covered. Communicates concerns or issues to management.

QUALIFICATIONS

• Preferred Associate's Degree
• Required High School Diploma/GED
• 1 year Secretarial experience Required
• 2 years Healthcare experience Preferred

TRAVEL IS REQUIRED

Up to 20%

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org .