Clinical Coordinator - MA or LPN

Clinical Coordinator - Medical Assistant or LPN

POSITION SUMMARY

Under the general direction of the Medical Director, the Clinical Coordinator supports the wellbeing of all Family Health Center patients by ensuring timely communication, action, and follow up on a wide variety of patient­ related concerns. The Clinical Coordinator functions as a liaison between patients and members of the care team through communication (via phone, fax, electronic health record, in-person, or otherwise), carrying out provider instructions (i.e., communicating lab results, refilling prescriptions, etc.), and maintaining meticulous documentation.

DUTIES AND RESPONSIBILITIES

• Collaborate with internal and external care team members to promote patient safety and to optimize patient health outcomes.
• Prioritize tasks based on patients' immediate needs and organizational priorities.
• Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on a wide variety of patient needs.
• Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and following up on patient-centered tasks such as medication refill requests.
• Notify patients of lab results (both normal and abnormal results, as indicated and under ,the direction of a provider).
• Document clinical actions in the electronic health record (EHR) and organize documentation so that patient records are accurate, complete, and accessible.
• Utilize the EHR to schedule appointments, communicate with members of the care team, and provide patient education and/or recommendations as outlined by a provider.
• Support and adhere to administrative and clinical policies and procedures.
• Function as a patient advocate.
• Participate in routine competency training, in-service education, and departmental meetings.
• Seek clarification regarding patient concerns and/or care team instructions, as indicated.
• Serve on committees or special teams, as designated by supervisor.
• Participates in organization- and department-specific continuous quality improvement initiatives.
• Assist with the orientation of new personnel.
• Adhere to all local, state, and federal laws and regulations.
• Perform other related work, as assigned.

COMPETENCIES

Collaboration

• Be willing to make decisions, resolve conflicts, and complete work assignments in a timely manner.
• Effectively communicate both verbally and non-verbally to a wide variety of audiences.
• Welcome feedback and contribute to a positive, team-oriented environment.
• Actively participate in meetings by using listening skills and keeping an open mind.
• Give recognition to others for excellent quality care and/or customer service.
• Act as a team player; be willing to support other staff members

Commitment

• Act as a self-starter, demonstrating a willingness to identify problems and seek solutions.
• Complete tasks correctly and on time.
• Develop strategies to achieve organizational goals and objectives.
• Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas.

Moral Character

• Exhibit an appreciation for cultural diversity.
• Adapt to change and remain flexible while working in a fast-paced environment.
• Demonstrate a willingness to admit and correct mistakes and take responsibility for one's own actions.
• Balance team and individual responsibilities while assessing one's own strengths and weaknesses.
• Exhibit objectivity and an openness to different viewpoints.
• Demonstrate knowledge of company policies.
• Treat others with respect.
• Work ethically and with integrity, upholding organizational values.
• Remain willing to admit and correct mistakes, taking responsibility for one's own actions.
• Promote a positive work environment where individuals feel included.

Patient Care Activities

• Adhere to data security guidelines, including appropriate use of EHR systems and IT resources.
• Uphold values congruent with patient-centered care.
• Solicit input from appropriate stakeholders, explain reasoning for decisions, and use strong interpersonal skills to communicate with others.
• Promote and prioritize both staff and patient safety.
• Maintain patient privacy and confidentiality.

TYPICAL WORKING CONDITIONS

• The noise level in the work environment is usually moderate to quiet.
• Variable work hours to meet the needs of the organization may be required.

TYPICAL PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to stand or sit.
• The employee is occasionally required to walk, reach with hands and arms, and/or stoop.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
• Regular use of computer screens is expected up to> 75% of the working hours.

QUALIFICATIONS

• To perform this job successfully, an individual should be able to navigate EHRs and be proficient with medical terminology.
• Must have adequate transportation to be able to commute to any of the Family Health Center sites.
• Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.

EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES

• One or more year(s) of related experience and/or training preferred, or equivalent combination of education and experience.
• Bilingual (English and Spanish) desired.
• CMA, RMA, or LPN credentials preferred.

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.