Patient Services Representative
How this pay compares
This posting states $20–$29.32 an hour. Open patient access representative jobs in Massachusetts post a median of $24.05 an hour, the middle half $22.50–$24.85, across 82 jobs that state their pay, so this one is within the middle half of what they post. Patient access representatives employed in Massachusetts earn a median of $24.20 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Massachusetts: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 13.0 days · Still listed at 7 days 63.5%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.77x · Clicks 214
- How often these jobs state their pay: Jobs stating any pay 46.9% · Stating an hourly rate 41.8%
From every open job we read and every apply click on this site, as of 5 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Job Description
The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.
Educational Requirements
High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
Experience Required
- Two years relevant work experience preferred including demonstrated customer service and accurate data entry. Medical Office Administration certificate strongly preferred.
- Bilingual English/Spanish required, or as needed to support other health center languages.
- Compensation is based on relevant experience, licensure and certification
Reporting Relationship
Reports directly to the Director of Patient Services
EOE
Monday to Friday; 8:30am -5:00pm.
From Family Health Center of Worcester's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
Selected agencies hiring now
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Compunnel HealthcareTravel nursing agency
Its pages say it places RNs, LPNs and CNAs on travel, local and per diem work, allied health (PT, OT, SLP, radiology, lab, respiratory) on travel and contract, plus medical admin (billing, coding, front desk) and pharma/
Places: Nurses, CNAs & PCTs, Therapy & rehab, Imaging
Optigy GroupHealthcare staffing agency
Its pages say it recruits physicians, nursing, allied health, administrative professionals and healthcare executives, through locum tenens, PRN, direct hire and retained/executive search for healthcare organizations.
Places: Doctors, Nurses, Allied health, Front desk & admin
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About Family Health Center of Worcester
Family Health Center of Worcester hires front-office staff, nurses and dental staff in Worcester, Massachusetts.
Hires in MassachusettsPay on its listings: 64.5% of its open jobs state an hourly rate
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