Dental Patient Services Representative
How this pay compares
This posting states $20.19–$29.32 an hour. Open patient access representative jobs in Massachusetts post a median of $24.05 an hour, the middle half $22.50–$24.85, across 82 jobs that state their pay, so this one is within the middle half of what they post. Patient access representatives employed in Massachusetts earn a median of $24.20 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Massachusetts: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 13.0 days · Still listed at 7 days 63.5%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.77x · Clicks 214
- How often these jobs state their pay: Jobs stating any pay 46.9% · Stating an hourly rate 41.8%
From every open job we read and every apply click on this site, as of 5 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
This is a Fulltime onsite position in our Dental Department.
Position Summary
The Dental Patient Services Representative position combines administrative duties with patient care coordination in a dental healthcare setting.
Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, and patients check-in/check-out. The Dental Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Dental Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.
Education and Experience
- High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
- Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.
- EPIC experience is preferred but now required
- Compensation is based on relevant experience, licensure and certification
Reporting Relationship
Reports directly to the Director of Dental Services.
EOE
Monday - Friday 9am-5:30pm
From Family Health Center of Worcester's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Family Health Center of Worcester
Family Health Center of Worcester hires front-office staff, nurses and dental staff in Worcester, Massachusetts.
Hires in MassachusettsPay on its listings: 64.5% of its open jobs state an hourly rate
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