Administrative Assistant (Contact Center)

The Administrative Assistant provides high-level administrative and clerical support to the Director of the Contact Center and other leadership, ensuring smooth daily operations, effective communication, and compliance with organizational standards. This role requires professionalism, discretion, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Duties and Responsibilities

• Manage the Director’s calendar, schedule meetings, and coordinate appointments.
• Answer and screen telephone calls; transfer calls and take messages as needed.
• Greet and assist all office visitors with professionalism and courtesy.
• Perform light typing duties (forms, labels, envelopes) and maintain organized filing systems.
• Order and monitor office supplies and inventory levels.
• Perform general computer and office-related tasks as assigned.
• Draft, proofread, and prepare reports for the Director, Safety Officer, and VP of Population Health.
• Gather and compile data from third-party vendors as requested.
• Assist with creating, numbering, scanning, and updating grant files.
• Provide clerical support for the CPI Program and other Navigation departments.
• Organize and coordinate department meetings, training sessions, and internal events.
• Prepare agendas, take meeting minutes, and follow up on action items.
• Perform all duties as assigned by the Director in accordance with safety and security standards.
• Collaborate with other departments and provide cross-functional support as needed.
• Understands and upholds CentroMed’s mission and values relating to ethics, integrity, safety, corporate responsibility and objectives
• Actively participates in maintaining high levels of excellent customer service internally and externally
• Abide by all policies and procedures set forth by CentroMed
• Ensures the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carries out all measures to prevent from any unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Assists in training new employees in performing their job duties as requested.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs other duties assigned.
• Work must be performed on-site as designated

Qualifications

Education: High School Diploma or equivalent

Experience: One year of administrative office work experience; knowledge and ability to use

personal computers.

Other: Bilingual/Bicultural preferred

Professional skill level in telephone techniques with above average diction

Microsoft Office Skills

Physical Requirements

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must be able to deliver excellent customer service, externally and internally
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Must be able to lift 20 pounds unassisted.