Community Health Worker (Part-Time 31 Hours)

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

The fast paced HIV outpatient department is looking for individual to schedule and screen new clients and routinely update their information, answer phones, enter computer data, generate monthly reports, & take meeting minutes. Medical knowledge a plus; detail oriented, good organization, writing and computer skills needed.

Responsibilities and Functions

• Answer incoming phone calls to the CCC Department on the main telephone, check messages several times a day and return calls or redirect calls to appropriate staff as soon as possible, but no later than one business day. In answering phones, duties are to provide information on CCC services and intake, schedule appointments, assist with client issues and any other questions that arise and redirect calls to staff as needed.
• Check client next day schedules to verify eligibility to determine if clients have valid insurance or are due for eligibility packet updates. Inform and direct clients in any insurance problems. Create daily log of client’s due for eligibility and indicate insurance. Distribute logs to appropriate clinic and CCC staff.
• Update eligibility packets that come into the main office. Review and sign these packets, send these to scan, log them in to excel sheet, verify that they were scanned in and pass them on to MCC staff for screening.
• Assist in PrEP scheduling by providing basic information, verifying insurance and scheduling or redirecting clients as appropriate.
• Assist with client intake screenings, setting up intake appointments and completing client intakes into CCC Department.
• Process ADAP and OA-HIPP client applications and meet all documentation standards per CDPH.

Requirements and Qualifications

• Bilingual English and Spanish (Highly preferred)
• Experience using Outlook, Excel, Data Entry, and EHR systems is preferred.
• Experience in healthcare program eligibility/insurance benefits or program intake experience is preferred.
• Experience in social services experience (such HIV, mental health, substance abuse) is preferred.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.