Call Center Representative (NOT REMOTE)

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

Customer Service Representatives within the Call Center provide excellent customer service to all callers, while enhancing the caller’s experience by ensuring timely and accurate caller support. This position will answer calls, route call to the appropriate team member, and schedule and confirm appointments.

Essential Position Functions and Duties

• Promptly answers all incoming calls, providing high level customer support with a smile.
• Provides exceptional customer service on a continual basis to enhance the callers’ experience.
• Assist in identifying the reason for calls and respond accordingly.
• For all patient calls, confirms identify and verifies patients current contact information to include phone number and address.
• Schedules, reschedules, confirms, and/or cancels appointments as requested by the patient. Makes every attempt to find an appointment that meets the patient needs.
• Record and relay messages to appropriate personnel.
• Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
• Responsible for complying with HIPAA standards and observing strict patient confidentiality.
• Conduct insurance verification.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry.
• Bilingual in English and Spanish higly preferred.
• Exceptional patient relations and interpersonal skills required.
• Ability to work well with diverse populations.
• Experience in a healthcare setting is preferred, but not required.

Benefits

East Valley offers a competitive salary, defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or o therwise oppose discrimination.