Medical Assistant / Front Desk

Responsible for patient care under the direction of a physician or licensed health care provider.

OVERVIEW OF MEDICAL ASSISTANT ROLE

Medical assistants perform routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. Medical assistants are instrumental in helping patients feel at ease in the physician’s office and often explain the physician's instructions. Medical assistants are cross-trained to perform administrative and clinical duties.

GENERAL RESPONSIBILITIES

• Provides services to individuals and coordination/support to psychiatrists, PA and APRNs;
• Initiates and completes all relevant documentation within organizational time frames;
• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity;
• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients.
• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures

-Schedule appointments; direct walk-in patients and emergencies as per established policies and procedure

SPECIFIC DUTIES

• Follow instructions and complete job duties as assigned by providers and management staff.
• When taking vitals, ensure medication history is accurate, removing all medications patient is not currently taking;
• Responsible for performing genetic testing, as well as, educating patient, submitting test, following- up on results so provider has them for next patient visit;
• Will welcome and ensure clients are shown to examination rooms and prepare them for the physician in a timely and welcoming manner;

-Employee will perform a variety of medical assessments including blood pressure, height & weight;

• Will provide appropriate and timely documentation;
• Take medical histories;
• Will assist the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned;
• Maintain, copy and file patient records and other information as needed.

-Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.

-Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.

PHONE CALLS, VOICEMAILS, EMR MESSAGES, EMAILS

• Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call within 24 hours of the call. Proper documentation for each call and subsequent interaction;
• Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24 hours;
• Review Athena messages and respective inbox and messages. Reply, respond and document accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Document appropriately within same time frame.

MEDICATION REQUESTS, QUESTIONS, PAPERWORK

• Takes medication orders from psychiatrist/APRN/PA and phones in to pharmacy if needed. Appropriate documentation, as well as confirmation phone call to client, is expected within 24 hours;
• Prepare medication refill requests within 24 hours of receiving them;
• Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.;
• Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy or insurance company. Document all interactions with patient and pharmacy;
• Update medications and respective information on patient's charts;
• Provide guidance and education to patients on the details of what has been prescribed and when / where to get the medication;
• Provide information for after hours call line and information to call if patient has a question. Document this interaction in patient chart.

Pay range: $18.00-$19.00 per hour

Requirements

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent
• One-year experience in an office environment preferred.
• Certified Medical Assistant Preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Medical terminology.
• Strong organizational and interpersonal skills.
• Knowledge of CPT & ICD-10 coding procedures.
• Knowledge of medications procedures.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Hearing: Adequate to perform job duties in person and over the telephone. Able to use stethoscope and respond to verbal questions.

Speaking: Must be able to communicate clearly to patients in person and over the telephone.

Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.

Other: Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required. Adequate physical ability including sufficient manual dexterity to perform the requisite health care service.

Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment. The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.