Case Manager FLOAT Sun. - Thurs. 10A-6P or 11A-7P

CUMBERLAND HEIGHTS

We are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Cumberland Heights Foundation offers a comprehensive benefits program, which includes:

• Medical, Dental and Vision effective 1st day of month following 28 days of employment
• Employer Contribution for Health Saving Account or Health Reimbursement Account
• 401K with Company match and eligibility after 90 days of employment
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

POSITION SUMMARY

The Case Manager is a salaried position stationed primarily in Admissions. The role begins continuing care planning at admission, supports detox-only and direct-admit transitions, coordinates discharge and aftercare, and responds to patients who are considering leaving against medical advice (AMA). The Float Case Manager also serves as a case management resource to the Medical team and, once Admissions responsibilities are current, provides supplemental coverage to Women’s Services first and to other residential programs as directed by the Chief Clinical Officer. The position does not carry a routine permanent caseload.

PRIMARY DUTIES AND RESPONSIBILITIES include some or all of the following

• Admissions and discharge planning. Works primarily from Admissions. Meets newly admitted patients, initiates continuing care planning early, identifies discharge barriers, coordinates aftercare, and ensures continuing care plans (CCPs) are completed or updated and communicated to the receiving program.
• Detox and direct admissions. Reviews CCPs for detox-only patients and patients transitioning directly to IOP, Still Waters, or other services. Ensures each plan is accurate, current, and actionable, completes outstanding case management components within scope, and documents a warm handoff.
• AMA intervention. Responds to patients expressing intent to leave against medical advice. Provides engagement and practical barrier resolution, coordinates with clinical and medical teams, and documents interventions and outcomes according to policy.
• Medical team support. Serves as a case management resource for Medical, particularly when patients need discharge coordination, aftercare arrangements, or assistance resolving barriers.
• Women’s Services coverage. When Admissions responsibilities are current, provides first-priority supplemental case management support to Women’s Services, including CCP follow-up, discharge tasks, and temporary workload support.
• Other program coverage. Provides additional case management assistance across residential programs based on operational needs and at the direction of the Chief Clinical Officer.
• Weekend coverage. Works Sundays as part of the regular schedule, providing case management coverage for weekend admissions, AMA response, and preparation of continuing care and discharge arrangements for patients discharging early in the week.
• Discharge coordination. Secures aftercare appointments, verifies referrals, and arranges transportation, housing, or recovery supports as needed; identifies and escalates issues that could compromise a safe transition.
• Treatment team collaboration. Works with primary counselors and treatment teams on treatment plan and biopsychosocial information as appropriate to role qualifications, without assuming primary counselor responsibilities.
• Care coordination. Provides timely documentation and information to Utilization Review, Financial Counseling, Admissions, and approved referral sources to support continuity of care.
• Documentation. Maintains accurate electronic health record documentation and case management tracking of CCP status, discharge barriers, AMA contacts, referrals, and handoff ownership.
• Communication and improvement. Communicates clearly across shifts and departments, promptly escalates patient safety and continuity concerns, and recommends improvements to admissions-to-discharge workflows.

Requirements

• Ability to demonstrate leadership skills within the department, provide a role model for quality patient care and show initiative in problem solving and maintaining a professional work environment.
• Bachelor’s Degree in social work, psychology, or related field preferred
• Minimum of two (2) years behavioral healthcare experience with addiction treatment experience strongly preferred; OR four (4) years behavioral healthcare experience with addiction treatment experience strongly preferred case management or utilization review experience also strongly preferred and/or equivalent experience in job related activities.
• Excellent observational and analytical skills
• Knowledge of signs/symptoms of intoxication/withdrawal of alcohol and common drugs of abuse
• Knowledge of general options for addiction treatment
• Strong computer skills including Microsoft (Outlook)
• Ability to learn and use various clinical software, including electronic medical records
• Proficient with current video and media technology (slide decks, internet clips, etc.)
• Ability to skillfully adapt to changing circumstances and patient needs.
• Ability to be open and culturally humble to a wide variety of patients’ experiences that may be outside the counselor’s own, including the full span of human development
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English; second language, particularly Spanish a plus
• Ability to model and use evidence-based counseling practices in support of 12 Step philosophy
• Ability to interact with co-workers in a collaborative and courteous manner
• Ability to deescalate a person in crisis in a calm and supportive manner; work calmly and professionally in stressful situations and ally with people in crisis
• Ability to self-manage to maintain a therapeutic environment using a variety of behavior management skills
• Knowledge of and ability to apply information regarding age/cultural/population specific characteristics to patient care
• If recovering, two years of verifiable abstinence required with five years preferred; active participation in the appropriate Twelve Step program preferred

WORK ENVIRONMENT

• Position is in an office, group room, or larger community settings that involves everyday risks or discomforts requiring normal safety precautions.
• Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
• May perform CPR/First Aid as needed (being certified or eligible is required)
• Position is subject to varying shifts, including Sunday coverage as a standard workday, from 10:00 a.m. to 6:00 p.m. or 11:00 a.m. to 7:00 p.m. Hours may vary with patient needs, required meal periods, inclement weather, and critical staffing.
• Ability to lift up to 20lbs and/or push pull up to 40lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach and use fine/gross motor skills