Medical Practice Assistant - Urgent Care

Position Summary

The Medical Practice Assistant (MPA) will assist with the administrative functions in a physician’s office. The MPA is responsible for providing exemplary customer service and consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.

Qualifications

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education

• High school diploma required.

Experience

• Two (2) years previous customer service/administrative clerical experience required.
• Prior experience working front desk operations in healthcare preferred.

Licensure/Certification/Registration

• Insurance Billing and Coding Specialist (CBCS) Certification preferred.
• Medical Administrative Assistant (CMAA) Certification preferred.
• CRMA certification or Billing/Coding Certification preferred.

Duties & Responsibilities

• Greet all patients and their accompanying family members when applicable and provide exemplary customer service.
• Responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records.
• Assist with the billing for physicians’ offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections, and accounts receivable and payable.
• Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
• Remain calm and professional in all situations.
• Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.
• Part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent.
• Will complete other duties as assigned.

Position Summary

The Medical Practice Assistant (MPA) will assist with the administrative functions in a Physician’s office. The MPA will be responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records. The MPA will assist with the billing for Physicians offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections and accounts receivable and payable. The MPA is part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent and can legally do. The MPA must be willing to report back to work during any emergency situation, this includes if needed during inclement weather, mass casualty, internal disaster, etc. The MPA will complete other duties as assigned.

All organizational staff, including this position are specifically required as a condition of continued employment to make advance preparations for their families and pets in the event of weather emergencies such as Hurricanes and flooding threats. Any staff member can be determined as essential staff required to report to the main facility during these events. In many cases this means reporting and sleeping at the facility before, during and after a weather emergency. By signing this job description, the staff member accepts this responsibility of readiness to report to work during any designated emergency staffing situation. CMC staff members operate as one team meeting the healthcare needs of our communities, thus this position will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department or assignment.

• Prior healthcare experience required.
• Prior experience working front desk operations in healthcare is preferred.
• Prior experience in a physician practice or clinic setting is preferred.
• Experience with Electronic Medical Record System preferred.

Licensure/Certification/Registration

• Medical Terminology Certification preferred.
• Insurance Billing Certification preferred.

Special Skills

• Ability to work effectively and collaboratively with nursing colleagues, physicians, department heads, and members of executive leadership required.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint required.
• Exemplary core customer service skills strongly required.
• Strong organizational skills required.
• Strong verbal and written communication skills required.
• Ability to remain calm and professional in all situations required.

Working Conditions

• Occasional exposure to difficult patients.
• Potential exposure to blood borne and airborne pathogens.
• Physical surroundings generally pleasant and comfortable.
• Generally contained office type environment.
• Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.

Physical Requirements

Light-Medium - While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to hear to process instructions and safety code and alarms required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be assessed by post offer Employee Health fit-for-duty review.