Certified Pharmacy Technician: Stillwater Medical Center

Welcome to Clearway Health - At Clearway Health, we’ve been recognized as a Great Place to Work® for four years in a row - and we’re just getting started. We’re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you’re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you’ll fit right in. If you’re looking for a role where you can truly make an impact, keep reading below!

Position Summary

The Specialty Pharmacy Liaison serves as the vital clinical and operational bridge between

prescribing providers, the pharmacy, and the patient. This role is responsible for driving the

Specialty Accelerator Program by embedded participation within high-volume clinics.

The primary mission is to ensure seamless patient access to life-saving specialty

medications while maintaining a world-class "Time-to-Therapy" standard. You will act as

the "face of the pharmacy," providing white-glove service to medical residents and

attending physicians to capture and retain specialty revenue within the health system.

Essential Responsibilities / Duties

• Patient Relationship Development and Client Sales – You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
• You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line.
• You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements.

Patient Retention

• You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top-notch patient care services.
• You work closely with patients, delivering a full continuum of medication adherence support through various tools and applications.
• You provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps.

Personnel Responsibilities – You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions.

• You develop and nurture trusting relationships to deliver the highest level of care for complex patients.
• You maintain and support pharmacy interdepartmental relationships and management, ensuring a smooth transition of patient care from clinic to pharmacy.
• You take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions.

Operational Responsibilities

• You are technically savvy, a natural problem-solver, and an effective communicator at all levels, both internally and externally.
• You skillfully navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation as needed for specialty pharmacy prior authorizations.
• You maintain effective communication with various healthcare professionals, such as doctors, nurses, clinical pharmacists, and practice managers, both in person, over the phone, and through written transmissions via EMR. Your interactions are consistently timely and professional, supporting new and ongoing initiatives.
• You excel at resolving high-level patient care issues, knowing when to involve managers or clinicians when needed. Your resourcefulness shines through when facing challenges, offering practical solutions to complex problems.
• Your capacity to work independently is evident as you manage your workload and consistently meet established goals in a fast-paced environment.
• You play a vital role in training and supporting new hires, helping them understand and meet the expectations for day-to-day operations in their specific roles.

Education

• High School diploma or G.E.D. required, higher level education preferred.

Certificates, Licenses, or Registrations

• An active and unrestricted Pharmacy Technician license with the Board of

Pharmacy in the respective state of application is required.

• Active and unrestricted National Certification verified by PTCB or ExCPT.

Experience

• 2+ years of direct pharmacy-related experience required.

Knowledge & Skills

• Prior Authorization (PA) process or data experience, particularly within specialty

pharmacy or healthcare operations, is highly preferred.

• Knowledge of outpatient pharmacy operations preferred.
• Knowledge of prescription insurance benefits, copay assistance programs
• Experience interacting with other healthcare professionals, MDs, RNs, RPhs, social

work preferred.

• Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology

and/or other specialty medication therapies preferred.

• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient

population served is a plus.

• Knowledge of prior authorization request process to third party payors preferred.
• Familiarity with 340B drug program and ACO hospital models preferred.
• Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems

preferred.

Special Working Conditions (On-call, travel, shift, coverage):

• Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay.

This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $55,000 - $67,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. In addition to a competitive base salary, this role is eligible to participate in the company’s bonus program as part of its comprehensive and rewarding benefits package. This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.