Office Coordinator - Physical Medicine Therapy Rehab - Lake Charles, LA

Summary

Provides office support to the Rehabilitation departments. Responsible for the clerical operation of the department including answering phones, scheduling, insurance authorizations for outpatient services, patient data input, customer service, charge reconciliation, and any other tasks assigned in order to support Rehabilitation Services. Must have experience in computer skills, must be able to type 35 words per minute and have basic math skills. Must have experience in medical billing and coding as well as insurance authorization/verification. Visual acuity and perceptive mental abilities are necessary. Decision making skills are needed to order supplies, schedule appointments and complete projects for the Rehabilitation department. External customers include the patients, their families, the physician’s and their staff, sales representatives and other health care professionals. Our internal customers are the patients and their families and other hospital staff. The consequence of errors could possibly be insufficient supplies, insufficient staffing, improper billing and loss of revenue. This position will also be privileged to confidential information. This position supports Physical Medicine, Pediatric Therapy and Pelvic Rehabilitation.

Responsibilities

Behavioral Expectations

• Genesis modules completed by assigned date.
• Complete Associate Self-evaluation and give to Supervisor by assigned date.
• Attend at least 2 Quarterly Associate Forums.
• Attendance at 50% of Monthly department meetings and educational in-services.

Rehabilitation departments. Responsible for the clerical operation of the department including answering phones, scheduling, insurance authorizations for outpatient services, patient data input, customer service, charge reconciliation, and any other tasks assigned in order to support the Rehabilitation departments.. Responsible for end of the month tasks such as discharging and re-admitting patient accounts and insuring HIM receives all documentation required for billing in a timely manner

Provides secretarial support to the Rehabilitation departments.

• Perform clerical duties.
• Performs clerical duties as requested by the supervisors
• Coordinates appointments.
• Patient data input
• Maintains professional and cooperative relationship
• Maintains professional and cooperative relationship with other employees.
• Promotes team effort by maintaining professional and cooperative working relationship
• Answers the telephone
• Answers all calls within three rings identifying self in a professional manner
• Routes telephone calls and messages accurately
• Greets all students and visitors courteously and provides needed information or assistance.
• Orders office supplies
• Office supplies are ordered at least monthly, following established procedures and remaining within the budgetary allowance, never allowing supplies to become depleted or stock piled.
• Maintains filing
• Maintains a filing system necessary for proper organization of office, including patient charts, ledgers, and office operations to prevent disruption of office activities and delay in patient care delivery.
• Business Literacy
• Maintains and obtains insurance authorizations and related data entry
• Completes daily charge reconciliation
• Customer Service
• Schedules appointments
• Good, friendly rapport with both internal and external customers

Abides by and promotes employee behavioral expectations

• Compassion
• Demonstrates sensitivity for the need of others by sharing appreciation and respect for the dignity of all persons. Show concern for the feelings of others through actions that express thoughtfulness, attentiveness and confidentiality.
• Services
• Anticipates and responds to the needs of patients, visitors, physicians, employees, volunteers and the community. Recognizes the needs of others and take appropriate steps.
• Communication
• Expresses and receives, through word, body language and listening skills, all information needed for job performance. Presents information (oral and/or written) in a clear and concise manner that is easy to hear or read and understand.
• Fairness
• Displays open mindedness and objectivity in relations with patients, visitors, physicians, employees, volunteers and community. Treats all persons justly acting without self centeredness, prejudice, and favoritism.
• Courtesy
• Demonstrates the hospitality of St. Patrick Hospital through words and behavior. Displays friendliness, kindness and appropriate manners in interactions with patient visitors, physicians, employees, volunteers and the community.
• Team Work
• Promotes a spirit of unity which enables the group to work together to achieve a common goal. Take initiative to perform job and/or assist co-workers, supporting the work of others in accomplishing the mission of the health center/ hospital
• Stewardship
• Demonstrates efficient and careful use of materials.

Professionalism

• Appears in professional attire
• Daily follows the uniform code established by department
• Behaves in a professional manner
• Consistently acts in a manner of congruent with the mission and philosophy of SCH and St. Patrick Hospital
• Works eight hours productively each day
• Continues own education by attending in service education offerings for personal and professional growth and development
• Maintains appropriate certifications (safety, infection control, etc.)
• Adapts to change effectively
• Willingly and promptly assists of offers assistance with other duties.

Requirements

Education/Skills

• High School Graduate or equivalent preferred. Experience in medical coding, billing and insurance authorization/verification.

Experience

• Knowledge of computers and general office equipment. Good organizational skills. Must be able to communicate well, have excellent interpersonal skills, work with many interruptions. One year of office or clerical experience.

Work Schedule:

7AM - 5PM

Work Type:

Part Time